With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

What We Offer    

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly pay for this position is $24.00 to $28.00 an hour. We also offer generous benefits for full-time employees which include but is not limited to:   

• Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date    

• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan   

• PTO (over 3 weeks in your first year) and 12 paid holidays   

• STD, LTD, HSA, FSA, Life Insurance   

• CARE Bank, Family Leave Benefits   

• Employee Assistance Program, Employee Volunteer Program   

• EcoPass (unlimited free RTD bus/train rides)   

• Learning and Development Opportunities; Courses and Career Development Resources   

• And so much more!!!   

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.  

Our ideal candidate has some or all the following experience, skills, and characteristics:    

• Three (3) years customer service experience working in an airline, airport, service, hotel or hospitality industry preferred.

• One (1) year experience working in a call center environment.

• Experience in creating approved responses to corporate social media accounts.

• Strong verbal and written communication skills.

• One (1) year of professional level experience with Microsoft Word and Microsoft Excel.

Required Minimum Qualifications:  

• Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate. 

• Experience Requirement: Two (2) years of customer service work for airlines, call center, hospitality, ground transportation or other related industries. 

• Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. 

• License/Certification Requirement: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. 

FBI Background Check   

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.    

Shift Work, Snow Duties, and Emergency Incidents   

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).      

About DEN    

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.    

Application Deadline and Requirements 

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):   

• Resume   

This position is expected to stay open until 9/8. Please submit your application as soon as possible and no later than 11:59pm on 9/7 to ensure consideration.  

Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed the probation period.