Field Service Engineer

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Field Service Engineer in Eaton’s GEIS business, based in Singapore. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have field service experince in CCTV system, Fire & Safety system and/or related system in oil&gas/marine onshore/offshore environment, please apply.

## What you’ll do:

Conduct field work such as: commissioning, system configuration, upgrade, service, repair and installation at customer sites.

Able to Identify and resolve technical issues promptly, including hardware malfunctions, software errors, and network connectivity problems.

Able to resolve similar and varied problems which require some fact finding, clarification, and basic analysis. Most solutions will be found within normal operating processes and policies. Requires basic problem-solving techniques to define problems and identify solutions."

A. Conduct field work such as: commissioning, service, upgrade, system configuration, repair and installation at customer sites.

B. Configure devices and troubleshoot IP Network.

C. Provide remote support to customers via online tools.

D. Work with all levels of customers with varying degrees of technical expertise.

E. Conduct system maintenance course to our clients.

F. Provide solutions and active participate in aftermarket.

G. Provide recommendations regarding CCTV solutions to product line manager, based on feedback from agents and customers views.

H. Report non-conformance.

I. Develop methods and best practices for delivering outstanding service.

J. Establish and maintain current and potential client relationships. Able to communicate with clients or shipowners on-site and to handle commissioning, service or upgrading works on its own.

K. Able to perform in-house repairs on all related CCTV and company products.

## Qualifications:

• Bachelor's degree (three-year degree preferred), or equivalent technical experience.

• Willing to work in challenging oil and gas environments, including offshore platforms, onshore oil and gas plants, semi-submersible rigs, jack-up rigs, LNG vessels, FPSOs, and FSOs.

• Physically fit and able to carry equipment and tools while ascending or descending vessels and rigs.

• Experience with CCTV systems is preferred.

• Knowledge of IP networking, including configuration, troubleshooting, and system operation.

• Experience supporting international customers and willingness to travel globally is preferred.

• Strong interpersonal, communication, and teamwork skills, with the ability to work independently and adapt to changing priorities.

• Fluent in written and spoken English.

• Strong customer service skills with the ability to interact effectively with clients and collaborate across teams.

• Good presentation, documentation, and report-writing skills.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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