Senior Director of Network Operation Services

 

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. 

 

At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. 

 

Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. 

 

Position Summary:
The Senior Director of Network Operations Services is a cross-functional senior leader responsible for the design, management, and continuous improvement of Mastery’s enrollment infrastructure and network service operations. This role ensures schools have the resources, systems, and support necessary to meet enrollment goals and deliver an excellent operational experience for students and families. 

Reporting to the Chief Operating Officer, the Senior Director directly manages the Directors of Enrollment and the Director of Food Services. The role provides leadership for network-wide service functions—including enrollment operations, food services, and vendor-supported programs—and partners closely with Finance, Facilities, Compliance, and the Senior Director of Network Operations to ensure efficient, high-quality service delivery across all schools.