- Location
- River Plaza, United States of America
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Senior
- Source
- Workday
Description
The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.
We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!
WIC Support Staff/Outreach Specialist
This position will be located at South Des Moines clinic
Hours:
Monday 0800-1730
Tuesday 0800-1730
Wednesday 0800-1730
Thursday 0800-1730
Friday 0800-1200
GENERAL DESCRIPTION
Under the general supervision ofthe Program Director with guidance from the WIC Team leader, performs varied office duties.
CHARACTERISTIC DUTIES
1. Greetspublic,answers phones and provides excellent customer service
2. Completes participant intake functions such as • Verifying participant residence, identification, and income Completing demographic information Ensuring voter registration activities are completed Assisting participants in filling out forms
3. Issues benefits to participants, explains proper use of eWICcard to participants, maintains appropriate records.
4. Maintains computer system: maintains data entry and retrieval; prints benefits and forms; schedules appointments
5. Assumes responsibility for one or more of the following projects or skills:
6. filing of various forms and maintains for required time: Rights and Responsibilities, termination notices, proxy cards, Voter Motor receipts routine correspondence with clients including appointment reminders and missed appointment notification word processing using Windows and Word software translating/interpretingaforeignlanguage including bothverbal andwrittenforms referraltocommunity resources for food,shelter andrelatedneeds correctionofparticipantcomputer recordsutilizingprintedorverbal reportsfromthe State WICoffice Farmers Market program Participates in training and actively promotes and supports breastfeeding efforts
7. Participates in outreach activities
8. Participates in quality assurance/improvement activities
9. Perform other duties as assigned
PERFORMANCE STANDARDS
1. Promptly acknowledges persons coming to the Reception Desk.
2. Promptly answers incoming phone calls within designated number of rings
3. Accurately determines reason for participant's visit androutes accordingly.
4. Accuratelyenters andretrieves data in computer.
5. Verifies that all steps for issuing benefits have been completed and that benefits are issued to the proper person.
6. AssuressecurityofWIC cardschecksatalltimes.
Minimum Qualifications
1. Highschool diploma orequivalent.
2. Computer skills including word processing and/or data entry
3. Common office equipment
4. One-year experience in dealing with the public.
5. Reliable transportation
Work Shift
8:30a-5p (United States of America)Benefits (FT/PT)
Retirement - IPERS
Education Assistance
Employee Health & Wellness
PTO
Free Parking
Health Insurance
Supplemental Insurance
529 College Savings Plan
And more!
Broadlawns Medical Center is an Equal Opportunity Employer
