Manager, Knowledge Management & Communication

Description

As one of our Grade 15 KM content delivery managers, you’ll lead a team of associate content strategists who create and maintain engaging, accurate content that enhances our knowledge management efforts for USRM audiences.

What you’ll do:

• Develop and maintain operational standards that optimize our organizational effectiveness within KM and across our KDS partnerships.
• Ensure knowledge resources are accessible, relevant, and useful through oversight, coaching, and development of your team.
• Manage capacity and productivity to support KM goals.
• Assess and enhance our stakeholder engagement to ensure efficiency, effectiveness, and stakeholder satisfaction.
• Foster a high-performing and inclusive environment, recognize talent, and encourage accountability.

What you’ll need to be successful:

• Experience in people leadership and dedication to our People Leader Commitments.
• Strategic and critical thinking skills.
• Strong project and time management skills and the ability to manage multiple initiatives.
• Excellent communication, collaboration, and interpersonal skills.
• Familiarity with knowledge management tools and concepts is a plus.

Qualifications

• Bachelor`s degree preferably in Communications, Information Management or related field or equivalent experience
• 3+ years of relevant and progressively more responsibility in content delivery
• 1+ years successfully managing a team
• Excellent written and verbal communication skills
• Strong organizational and project planning skills
• Ability to plan/organize/delegate work; communicate effectively; analyze and solve problems; give constructive feedback and recognition; create alignment and adapt
• Demonstrates solid business acumen and user-centric thinking

Travel

10%