Location

St. Louis, MO 63110

Scheduled Hours

40

Position Summary

Washington University in St. Louis is one of the nation’s leading universities, with highly ranked undergraduate and graduate programs spanning the arts and sciences, engineering, business, law, and social work. WashU Medicine, its medical school and clinical enterprise, ranks among the country’s leading academic medical centers, advancing biomedical research and delivering patient care in partnership with BJC HealthCare, the region’s largest health system, and an affiliated physician practice organization. Together, they form a multi-mission enterprise — spanning undergraduate and graduate education, research, and clinical care — for which this role holds enterprise-wide responsibility.

The Chief of Staff (CoS) is the Chief Marketing & Communications Officer’s (CMCO) strategic partner and the operations leader of the Office of the CMCO. A newly created position, the CoS will translate the CMCO's vision into an executable enterprise strategy, set the operating cadence of a large, matrixed communications and marketing organization, and foster collaboration among teams reporting into the CMCO.

This role calls for a strategic thinker with exceptional planning discipline, a precise and persuasive communicator in both writing and speech, and a natural relationship-builder who earns credibility quickly across a wide range of stakeholders — from the President's cabinet and the Board of Trustees to school deans, faculty, staff, and the CMCO's own team. The CoS operates with delegated authority on the CMCO's behalf: leading the strategic planning and goal-setting process for the full portfolio and orchestrating cross-functional work across internal communications, external communications, thought leadership, issues and crisis management, brand and marketing, operations and digital teams.

Job Description

Strategic Partnership and Executive Counsel

• Serve as the CMCO's foremost strategic partner and sounding board, pressure-testing strategy, reinforcing priorities, and aligning on major decisions.
• Act as a proxy for the CMCO in reviewing plans, materials, and decisions across the portfolio to ensure the CMCO's perspective and priorities are consistently reflected, and the organization is set up for success.
• Anticipate institutional, reputational, and organizational issues before they reach the CMCO, and ensure the CMCO's point of view is well-informed by providing clarity of facts and actionable options in advance of escalation.

Cabinet, Board and Governance Cadence

• Own preparation for cabinet meetings, Board of Trustees sessions, and other executive governance forums, including compiling and editing all briefing materials, talking points, and background research.
• Manage the CMCO's executive staff meeting cadence — setting agendas, capturing decisions and action items, and driving follow-through and accountability across the leadership team.
• Represent the CMCO's office as day-to-day liaison to other cabinet members, deans, and medical center executive leadership, helping move cross-institutional initiatives forward.

Organizational Strategy, Planning and Performance

• Lead the annual and quarterly strategic planning and goal-setting process for the CMCO's full reporting team in partnership with the leaders of internal communications, external communications/media relations, thought leadership, crisis management, brand/marketing and digital.
• Maintain the operating budget for the Office of the CMCO, and partner with Finance on resourcing, investment prioritization, and reporting across the portfolio.
• Track and report performance indicators for the organization, ensuring goals are scored, results are communicated, and course corrections happen in real time.

Cross-Functional Orchestration

• Serve as the connector across the CMCO's direct reports and their teams, identifying dependencies, resolving conflicts, and ensuring the portfolio operates as one coordinated organization.
• Partner with Human Resources, Finance, Legal, Government Affairs, and Advancement for alignment on initiatives that cut across the CMCO's remit, and with school deans and medical center department leadership on institution-wide communications priorities.
• Identify opportunities to simplify, delegate, or eliminate work so the CMCO's time is focused on the highest-value strategic priorities.

Executive Communications and Speaking Platform Management

• Work closely with the CMCO's communications leaders to vet, prioritize, and prepare the CMCO for speaking engagements, media opportunities, keynotes, and Board presentations.
• Compile briefings for the CMCO's external meetings with donors, government officials, media, and peer institutions, including goals, talking points, and relationship history.

Special Projects, Crisis Support and Institutional Initiatives

• Lead or oversee high-priority special projects and confidential initiatives on the CMCO's behalf, from new institutional programs to major organizational changes.
• Provide command-center support to the CMCO during crisis-management situations, coordinating logistics, information flow, and follow-up actions across the response team.

Team & Organizational Culture Leadership

• Partner with the CMCO on organization-wide culture, engagement, and all-hands events that keep a large, distributed communications and marketing workforce aligned and motivated.
• Model the operating standards expected across the broader organization.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.
• Ability to move to on and off-campus locations.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand, of finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Progressively Senior Experience, Including Prior Service As A Chief Of Staff, Senior Strategy/Business-Operations Leader, Or Comparable Executive Role Supporting A C-Suite Leader (10 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications

• Demonstrated experience owning an executive operating cadence: leadership meetings, Board/governance materials, strategic-goal processes, and budget oversight.

• A track record of operating with delegated authority on behalf of a senior executive — trusted to represent that executive's priorities accurately in rooms the executive is not in.

• Exceptional judgment and discretion in handling confidential, sensitive, and politically complex information.

• Demonstrated experience preparing executive-level communications and presentations.

Preferred Qualifications

• MBA or other advanced degree.

• Experience specifically supporting a Chief Marketing Officer, Chief Communications Officer, or combined CMCO function, with fluency in how marketing, communications, and crisis functions operate together.

• Experience within higher education, healthcare, or an academic medical center, or comparable large, decentralized, mission-driven organization with multiple constituencies (academic, clinical, philanthropic, governmental).

• Experience operating comfortably at Board and cabinet level.

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Group Problem Solving, Interpersonal Communication, Multicultural Environments, Multidisciplinary Approach, Oral Communications, Strategic Planning, Vision Planning, Written Communication

Grade

G00

Salary Range

Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.