Global IOT Service Expert (part time)

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Global IoT Service Consultant to lead service relationships for Vodafone’s largest strategic IoT customers. This role combines customer engagement, technical service management, service governance, and continuous improvement, ensuring exceptional customer experience across the full IoT service lifecycle. The successful candidate will act as a trusted advisor, driving operational excellence, service enhancements, and stakeholder collaboration in a global environment.

## What you’ll do

• Act as the dedicated service contact for Vodafone’s largest strategic IoT customer accounts globally.
• Build and maintain trusted customer relationships, including engagement with senior stakeholders.
• Lead service review meetings and quarterly business reviews.
• Deliver proactive IoT technical service management and consultancy.
• Drive continuous service improvement by analysing service trends, identifying customer needs, and applying ITIL principles.
• Support the evolution of IoT operational services through improvement initiatives and process enhancements.
• Collaborate with internal stakeholders, vendors, and strategic partners to enhance solutions and service delivery models.
• Contribute to strategic IoT initiatives with Technical Service Planning Authorities and wider IoT teams.
• Manage service performance against contractual commitments, including KPIs, SLAs, customer satisfaction, retention, cost-to-serve, and service improvement plans.
• Provide support outside standard business hours where required for global customers with specific service needs.

## Who you are

• Fluent in English.
• ITIL v3 Foundation certified.
• Experienced in project management and stakeholder coordination.
• Strong technical understanding of IoT services and networking technologies, including managed WAN, LAN, SDN and security solutions.
• Skilled in customer relationship management, negotiation, communication and influencing across multiple organisational levels.
• Analytical and data-driven, with the ability to interpret complex datasets, identify trends and communicate insights clearly.
• Proactive and solution-focused, with a continuous improvement mindset.
• Experienced in working within matrix organisations and leveraging cross-functional teams to achieve outcomes.
• Holds a university degree or Master's degree.
• Possesses advanced knowledge of mobile network technologies, including LPWA, GPRS, WCDMA, LTE/4G and 5G.
• Familiar with IoT module technologies and products from leading industry vendors.
• Brings at least three years of experience supporting automotive OEM environments.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work with globally significant IoT customers and strategic accounts.
• Exposure to international stakeholders, senior customer leaders and cross-functional teams.
• Ability to influence service strategy, customer success and operational excellence initiatives.
• Experience in a highly collaborative and innovative global IoT environment

## What skills you will learn

• Advanced global customer service management and governance.
• Strategic stakeholder management and executive communication.
• Service improvement methodologies and ITIL-based operational excellence.
• Vendor management and cross-functional leadership within matrix organisations.
• Advanced IoT technologies, connectivity solutions and industry best practices.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/