- Location
- Dubai, Dubai, AE
- Type
- Full-time
- Seniority
- Lead
- Source
- BetterTeam
Description
FOH Team Leader oversees daily guest-facing operations—supervising staff, maintaining service quality, managing customer interactions, and supporting overall team performance.
Leadership & Supervision:
Leadership & Supervision:
- Directly lead FOH staff: train new hires, coach employees, mentor for growth.
- Act as shift manager in their absence: assign roles, open/close operations, lead floor execution.
- Support managers and senior staff during peak times.
Customer Service & Guest Experience:
- Ensure exceptional service: greet and assist guests, resolve complaints professionally.
- Maintain ambiance, cleanliness, and presentation of front desk, lobby, dining, or waiting area.
- Provide local insights or product knowledge where applicable.
Operations & Administration:
- Oversee check-ins/check-outs or ordering/payment processes, plus cashier tasks and cash accountability.
- Manage staff schedules/rotas, issue breaks fairly, and ensure proper coverage.
- Monitor inventory, supplies, hygiene, and safety compliance.
- Process financial records, till counts, payroll/time logs, and other reports.
Training & Development:
- Onboard and continuously train FOH staff in service protocols and procedures.
- Coach team members to improve service standards and efficiency.
- Provide regular feedback and encourage professional growth.
Problem-Solving & Continuous Improvement:
- Identify and resolve service bottlenecks, operational issues, and guest concerns.
- Collaborate with senior leadership to enhance processes and guest satisfaction.
- Take initiative—lead by example, jumping in wherever needed.
Common Qualifications:
- 2+ years in hospitality, customer service, or food/beverage operations; leadership experience preferred.
- Strong interpersonal, communication, and organizational skills.
- Problem-solving capabilities, attention to detail, and ability to multitask.
Skills
ComplianceCustomer Service
