IT Customer Support Technician

Title:

IT Customer Support Technician

About the Role

We are seeking a proactive and customer-focused IT Desktop Support Technician to join our IT team based in Tidworth. In this hands-on role, you will be responsible for delivering high-quality desktop support services, configuring and deploying IT equipment, and ensuring employees receive timely and effective technical assistance.

Supporting both office-based and remote users, you will play a key role in maintaining a reliable and secure IT environment. This position offers the opportunity to work across a broad range of technologies, supporting end-user devices, collaboration tools, meeting room technology, and mobile solutions.

Responsibilities

• Configure, image, build, and deploy desktop and laptop equipment in accordance with KBR standards and procedures.

• Deliver, install, and maintain desktop hardware, peripherals, and associated equipment for end users.

• Provide first-line desktop support to office-based and remote employees, troubleshooting hardware and software issues.

• Support employee office moves, including workstation setup, cabling, patching, and equipment reconfiguration.

• Assist with incident management activities, ensuring issues are resolved or escalated within agreed service levels.

• Support corporate mobile devices and assist users with mobile applications and authentication solutions.

• Maintain and support meeting room technology, including audio-visual equipment and collaboration tools.

• Provide guidance and support for KBR applications, Microsoft Teams, and multi-factor authentication (MFA).

• Manage hardware lifecycle activities, including asset deployment, collection, disposal, returns, and inventory management.

• Ensure all work is completed in accordance with KBR IT policies, processes, and security requirements.

• Build strong working relationships with colleagues and act as a trusted source of IT support and advice.

• Adhere to Health & Safety requirements when handling equipment, working in storage areas, or travelling between sites.

What we’re looking for

• Experience providing desktop or IT support in a corporate environment.

• Good understanding of Windows 10 and Windows 11 operating systems.

• Strong knowledge of Microsoft Office applications and Microsoft Teams.

• Experience imaging, building, and deploying PCs using MECM, Configuration Manager, or similar tools.

• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Full UK driving licence required. A company van will be provided for travel between sites.

• Experience supporting mobile devices and mobile device management solutions.

• Knowledge of IT asset management processes.

• Experience supporting meeting room and audio-visual technologies.

• Exposure to working within an ITIL-based service management environment.

Location

Tidworth - onsite 5 days per week

Security Requirements

Due to the nature of the projects we work on, restrictions relating to UK residency and nationality will apply. This includes having a minimum of five years' continuous residency in the UK and holding sole British nationality.

KBR Benefits & More

Belong. Connect. Grow.

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow.

Join Our Talent Community!

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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