Global Operations Associate

Your responsibilities as a Global Operations Associate include, but are not limited to the following:

• Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior. 
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements:

• BA/BS Degree or completed professional training as forwarding agent.
• 2+ years of experience in operations, logistics or freight forwarding
• Have a technology (and AI)first mindset and can thrive in a fast paced environment.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem.
• Language requirement: Mandatory Spanish and fluency in English.

What's in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Lunch food  budget 12 euros per person reimbursement. Snacks and soft drinks available in our office on daily basis 
• 22 vacation days
• Medical Insurance: Flexport covers  100% of the premium for employees.
• Life & AD&D Insurance fully funded by Flexport 
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members. 
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.