Recreation Agent

Mandarin Oriental, Desaru Coast is looking for a Recreation Agent to join our Sports & Leisure Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Recreation Agent is responsible for supporting the daily operations of the hotel’s recreational and sports facilities, ensuring guests receive a high level of service, safety, and enjoyment. This role assists in organizing leisure activities, maintaining sports equipment and facilities, and promoting a fun, safe, and engaging guest experience in line with hotel standards.

As Recreation Agent you will be responsible for the following duties:

• Assist in the daily operation of sports and recreational facilities such as swimming pools, beach areas, tennis courts, Lumare Beach Club and other leisure venues.
• Welcome and engage with guests, providing information on available sports, activities and experiences.
• Ensure all recreational areas are clean, safe, and well-maintained always.
• Set up, operate, and maintain sports equipment and facilities before, during, and after guest use, ensuring those equipment and facilities are clean, safe, and ready for use.
• Support the organization and execution of existing and new recreational activities, fitness classes, group games, special events and entertainment programs.
• Monitor guest participation in activities to ensure safety and adherence to rules and regulations.
• Assist in lifeguarding duties if certified and required, ensuring guest safety in water-related activities.
• Report any maintenance issues, safety hazards, or equipment damage to the supervisor or engineering department.
• Maintain inventory of sports equipment and supplies, ensuring adequate stock levels.
• Provide excellent guest service, respond to guest inquiries, and encourage participation in hotel activities.
• Assist in setting up venues for events, tournaments, or special recreational programs.
• Follow all health, safety, and hygiene standards as required by hotel policies.
• Work collaboratively with other departments such as Front Office, Housekeeping, Engineering, and Security to ensure smooth operations.
• Perform any other related duties assigned by the Recreation Supervisor, Manager or Management.

As Recreation Agent, we expect from you: 

Educational Background

• High school certificate or equivalent; Diploma in Sports Science, Recreation, Hospitality, Hotel Management or related field is an advantage.
• Previous experience in sports, recreation, hospitality, or customer service is preferred.

Skills

• Basic knowledge of sports, fitness activities, and recreational operations.
• Good communication and interpersonal skills. Ability to interact with guests from different countries and cultures.
• Energetic, outgoing, and guest-focused personality.
• Ability to work in outdoor environments and on shift schedules.
• Physically fit and able to participate in sports and recreational activities.
• Lifeguard or fitness certifications are an added advantage (if applicable).
• Basic knowledge of safety and first aid is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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