E-Commerce Technical Support L2

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

This position requires working on shifts and covering on-call duties (on rotation)

Shift 1: 6:30 – 15:30
Shift 2: 9:00 – 18:00
Shift 3: 10:30 – 19:30

As a Technical Support Analyst L2 with more than 2 years of experience in tech support, your main duties will be performing diagnostics and maintenance of E-commerce solutions.

You will be debugging incorrect website behavior (content, configuration or code related issues) and will configure and troubleshoot backend applications.  You will provide root cause analysis, investigate and troubleshoot SAP Commerce Cloud configurations, deployments, data feeds from 3rd parties, perform code releases, create SOP and update documentation in Confluence.

You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues. You will use different communication channels, such as e-mail, phone and other support management applications.

Technology Stack Used & Required Knowledge:

• Education in IT (or similar background) and 2+ years of tech support experience

• SAP Commerce Cloud (SAP Hybris) experience is an advantage but not required

• Basic scripting knowledge (Groovy and Bash)

• Log parsing and analysis

• Web services – Advanced

• Network protocols – Intermediate

• Good understanding of OOP concepts

• Relational databases and concepts / SQL - Advanced

The Rest of the qualities, you know them:

• Experience working in E-commerce or supporting E-commerce Platforms

• Fluent in English – verbally & written

• Flexibility in using different technologies/platforms

• Communication Skills

• Motivated and enthusiastic to discover and learn new technologies

• Disciplined and “Team first approach” oriented

• Ability to shift gears quickly and cope with change

Benefits:

• Certification

• Career Counselling

• 25 days paid annual vacation

• Flexible home office

• Options to buy shares

• Luxury health & dental insurance

• Food vouchers

• Multisport cards

• Employee Assistance Program

• Bonuses for special occasions

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.