HCBS Case Aide

The hiring range for this position is $56,520 - $63,211. The full range for this position is $56,520 - $79,064.

The HCBS Case Aide provides para-professional support to the Home and Community-Based Services (HCBS) team. Responsibilities include supporting intake processes, maintaining databases and records, coordinating service documentation, and assisting with program communication and operations. 

• Perform data entry in MMIS; maintain and audit electronic files and records.
• Assist with SSIS time proofing
• Coordinate medical record requests.
• Prepare packets for case managers or assessors, schedule appointments, track budgets, and send client notifications.
• Assist case managers in tracking signatures on support plans.
• Serve as liaison between case managers, providers, assessors, and other stakeholders; respond to program inquiries and provide technical support.
• Collaborate with internal departments (IT, Accounting) and external agencies to support program operations.
• Prepare, review, redact, and distribute forms, correspondence, and reports; update and monitor records and online systems in compliance with laws, regulations, and policies.
• Other duties as assigned.

• High school diploma or GED
• Minimum of two (2) years of administrative support or related experience
• An equivalent combination of education and experience may be considered
• Moderate to high proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat DC, and State and federal systems such as MMIS and SSIS

Knowledge

• Case management principles and practices
• Community-based support systems and service coordination
• Interviewing techniques and intake procedures
• Customer service and conflict resolution techniques
• Recordkeeping and data privacy compliance
• Legal and program-related documentation
• Microsoft Office, Adobe DC, and government systems (MMIS, SSIS)

Skills

• Conducting client interviews and performing intake procedures
• Providing excellent customer service and accurate referrals
• Managing and auditing records, databases, and client files
• Applying relevant federal, state, and local regulations
• Communicating effectively with diverse stakeholders
• Preparing reports and correspondence
• Using various computer applications for documentation and scheduling
• Navigating and coordinating complex systems and resources
• Identifying priorities, assessing needs, and taking decisive action to complete tasks efficiently and effectively

Physical Requirements

• Ability to sit or stand for extended periods while working on a computer or interacting with clients.
• Ability to occasionally lift and carry materials or supplies up to 25 pounds.
• Ability to bend, reach, stoop, and perform light filing or document handling tasks.
• Capable of working in a standard office environment with frequent use of phones, computers, and other office equipment.
• Must be able to perform the essential physical duties of the job with or without reasonable accommodation.

Additional Information

• Must pass a background check.
• Must be legally authorized to work in the United States.

Kandiyohi County is an Equal Opportunity Employer.