Testing and Governance Lead

We are seeking a RAR Catalog Governance & Validation Lead to join the Integrated Services Business Office. In this critical role, you will bridge the gap between business and technical system configurations. You will work with business stakeholders to govern our Integrated Services catalog for revenue deferrals and design, orchestrate, and execute a robust, automated end-to-end (E2E) testing and validation framework across interconnected systems (SSP, FPSS, SRP, Zuora, and SAP-iERP). Your work will directly enable zero-defect financial reporting in alignment with GAAP accounting principles.

The ideal candidate for this position should have a strong project management and testing background, with excellent communication skills, as well as experience in operations management and cross-functional collaboration. You should be able to work well in a team, prioritize tasks effectively, and communicate with stakeholders across the organization such as Subscription Services Platform (SSP), Catalog (Zuora), Accounting Platform (SAP-iERP), Finance, Integrated Services business teams, and Vehicle Line Product Development.

What you'll do...

1\. Financial Governance & Catalog Compliance

• Deferred Revenue Governance: Manage the technical configuration and validation of end-to-end deferred revenue testing to ensure automated revenue recognition logic aligns with accounting standards and data flows.
• Master Service List (MSL) Management: Partner with GTM stakeholders to update the MSL monthly. Secure timely approvals from the Integrated Services Finance Director and Senior Business Office Manager to support accurate deferred revenue accounting accruals.
• GTM & Catalog Alignment: Review feature/GTM configurations, SKU/Rate Plan alignments, price points, and offer durations across global product catalogs (Retail and Pro) to guarantee flawless execution in production.
• Auditing & Compliance: Conduct deferred revenue operations auditing to maintain a zero-defect financial reporting standard.

2\. End-to-End Technical QA, Automation & Validation

• Test Strategy & Execution: Lead, orchestrate, and execute E2E test plans for deferred revenue validation, establishing a robust testing roadmap.
• Test Automation: Build and maintain automated regression suites, including:
• Offers API validation (using Postman, Hoppscotch, or Python) against a complex VIN matrix and expected SKU/pricing structures.
• VIN readiness checks in Stage environments (validating model year, MFAL, and packages via CVBOP).
• Accounting verification in FARR_D_POB tables utilizing read-only SQL queries post-931 MM refresh.
• Test Environment Management: Establish a reusable "Test VIN Factory" and design comprehensive negative testing scenarios to ensure system resilience.
• Systems Coordination: Coordinate with RAR and iERP teams regarding 931 table/931 MM refresh timing to plan optimal testing windows.
• Defect & Incident Management: Triage complex technical issues, perform root-cause analysis, and produce clear, actionable incident reports.
• Documentation: Maintain living runbooks, regression packs, and QA documentation to ensure continuity and scalability.

3\. Process Improvement & Project Management

• Cross-Functional Optimization: Identify, design, and implement process improvements to increase the efficiency of the MSL and streamline service delivery across SRP, SSP, Accounting, and the Business Office.
• Agile Operations: Establish and manage a Jira/ADO intake process and a weekly cross-team cadence; design and publish QA test reports, metrics, and progress dashboards.
• Strategic Initiatives: Lead special projects and strategic initiatives in undefined/highly ambiguous spaces to support Services Marketing and product launches.

You'll have...

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Finance, or a related technical/analytical field.
• 3+ years of experience in technical QA engineering, system validation, or technical operations management.
• Strong hands-on experience with API testing tools (Postman, Hoppscotch, or Python scripts) and writing SQL queries for data verification.
• Proven experience in E2E testing orchestration, managing test environments (staging, QA, Prod), and automated regression testing.

Even better, you may have...

• Familiarity with billing, subscription management, and ERP systems (e.g., Zuora, SSP, FPSS, SAP-iERP).
• Strong understanding of financial systems, revenue recognition processes (RAR), deferred revenue accounting, or corporate audit controls.
• Excellent cross-functional collaboration skills with a proven track record of bridging the gap between business strategies (GTM) and technical architecture.
• Experience utilizing Jira or Azure DevOps (ADO) for managing backlogs, QA intake, and bug tracking.
• Prior experience in the Automotive, Connected Vehicle, or Telematics sectors (specifically dealing with VIN provisioning, packaging, or CVBOP systems).
• Comfortable leading through ambiguity with strong project management skills and an eye for continuous process improvement.
• Customer-Centric: Understands customer journeys and aligns strategies with customer needs.
• Change Management: Thrives in transformation, works well with tight timelines, and drives process improvement.
• Effective Communication: Clearly communicates insights and ideas in written and verbal formats.
• Innovative Problem-Solving: Simplifies complex issues and persuasively advocates for change.
• Global Collaboration: Collaborates effectively with global peers and partners.
• Adaptability and Flexibility: Adapts to changing priorities and copes with ambiguity.
• Strategic Thinking: Generates valuable insights and contributes to strategic initiatives.
• Enthusiasm for Learning: Adaptable, versatile, and eager to learn new skills and concepts.
• Tools and Technologies: Skilled in utilizing various tools and technologies such as: JIRA, Python, CVBOP, SmartSheet, Qlik, GCP, Confluence, MS Office, and others.

Even better, you may have...

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6-8 and ranges from $115,000 - $150,000.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.

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