Loan Servicing Associate

Description

Loan Servicing Associate
Location: On-site | Coeur d’Alene, Idaho

THE OPPORTUNITY

Lake City Servicing is seeking a detail-oriented and proactive Loan Servicing Associate to support the accurate and timely servicing of our real estate-backed loan portfolio.

This role is responsible for new loan onboarding, lender and borrower communication, insurance and tax tracking, and documentation support throughout the life of the loan. The Loan Servicing Associate works closely with lenders, borrowers, and internal team members to ensure accounts are accurate, documentation is complete, and outstanding items are followed through to resolution.

The right person for this role enjoys detail-driven work, communicates professionally, takes ownership of follow-up, and can comfortably manage multiple priorities in a fast-moving environment.

WHAT YOU’LL DO

Loan Onboarding

• Review new loan files to ensure required documentation is complete and accurate.
• Set up new accounts in the loan servicing system and verify information against established company and regulatory      requirements.
• Complete welcome calls and warm introductions with new lenders and borrowers.
• Coordinate with lenders, borrowers, and internal teams to resolve missing information or documentation.
• Ensure new loans are boarded accurately and within established timelines.

 Lender & Borrower Communication

• Serve as a primary point of contact for lenders and respond to questions and requests in a timely, professional manner.
• Build and maintain positive relationships with lending partners.
• Communicate account updates, documentation needs, policy changes, and other relevant information to appropriate      stakeholders.
• Research questions or discrepancies and follow issues through to resolution.

Insurance Tracking

• Monitor insurance coverage associated with serviced properties.
• Follow up with borrowers and insurance providers to obtain updated documentation when needed.
• Identify and address missing, expired, or insufficient insurance coverage.
• Maintain accurate insurance records within the servicing system. 

Property Tax Tracking

• Monitor property tax obligations associated with serviced loans.
• Maintain accurate records and track upcoming tax requirements.
• Coordinate with borrowers, tax authorities, and internal team members to resolve discrepancies or delinquency concerns.
• Escalate potential issues promptly to help prevent penalties or servicing disruptions.

Loan Documentation & Releases

• Support the collection and maintenance of trailing documentation required for loan files.
• Assist with the preparation and recording of reconveyances and mortgage releases.
• Review documentation for accuracy and completeness.
• Maintain organized and accurate servicing records in accordance with company procedures and applicable requirements.
  
   
   

Requirements

WHAT YOU’LL NEED

• High school diploma or GED.
• 1–2 years of experience in loan servicing, lending, banking, collections, financial services, or a related administrative      field preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to organize and manage multiple priorities, deadlines, and follow-up items.
• Strong written and verbal communication skills.
• Professional and service-oriented approach when working with lenders, borrowers, vendors, and internal teams.
• Sound judgment when handling confidential financial and customer information.
• Ability to identify discrepancies, research issues, and follow them through to resolution.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Comfort learning and working within loan servicing, CRM, document-management, and other business systems.

WHAT SUCCESS LOOKS LIKE

A successful Loan Servicing Associate:

• Boards new loans accurately and on time.
• Maintains complete and reliable loan servicing records.
• Communicates professionally and responds to lenders and borrowers in a timely manner.
• Proactively monitors insurance, tax, and documentation requirements.
• Identifies potential issues before they become larger servicing problems.
• Takes ownership of open items and follows them through to completion.
• Works collaboratively with teammates while independently managing assigned responsibilities.
• Consistently demonstrates accuracy, reliability, accountability, and sound judgment.

WHAT WE OFFER

• Competitive compensation.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) and profit-sharing opportunities.
• Professional development and learning opportunities.
• Employee referral program.
• Opportunities for professional growth.
• A collaborative, on-site work environment in Coeur d’Alene.

ABOUT LAKE CITY SERVICING

Lake City Servicing specializes in the management and servicing of real estate-backed loans and is part of COGO Nation, a group of companies serving real estate investors, lenders, borrowers, and entrepreneurs nationwide.

Our team supports lenders and borrowers throughout the life of the loan through responsive communication, accurate account management, reliable servicing processes, and a commitment to getting the details right.

COGO Nation also includes Secured Investment Corp, Cogo Capital, and the Lee Arnold System of Real Estate Investing. Together, our companies operate across real estate investing, private lending, education, and loan servicing.

READY TO JOIN US?

If you enjoy detail-oriented work, take pride in getting things right, and like being the person others can count on to follow through, we’d like to hear from you.

We encourage qualified candidates to apply even if they do not meet every preferred qualification.

Cogo Nation is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs and are made without regard to religion or any other characteristic protected by applicable law.