Call Center Agent

Description

 Position Title: Inside Sales Center Representative- Call Center Agent

Classification: Non-Exempt / Full-Time

Reports To:   Inbound/Outbound Supervisor and Manager

Location: Meridian, Idaho Office

About Renewal by Andersen

Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.

About the Opportunity

As a Call Center Agent, you’ll be one of the first voices a homeowner hears when they begin their Renewal by Andersen journey. You’ll connect with homeowners, uncover their needs, build trust, and schedule high quality in home consultations.

This is a fast paced, performance driven sales environment where strong communication, resilience, and a genuine desire to help people are key to success. Through outbound calling, inbound calls, and digital outreach, you’ll play an important role in creating a great homeowner experience while helping drive the success of our team.

If you enjoy connecting with people, working toward goals, and growing your skills through coaching and feedback, we’d love to meet you.

What You'll Do

• Connect with homeowners through high volume outbound calls, inbound calls, and digital communication.
• Build rapport, uncover homeowner needs, and use consultative selling techniques to schedule quality appointments.
• Overcome objections with empathy, professionalism, and confidence.
• Communicate the value of an in home consultation and offer the earliest appropriate appointment.
• Accurately document homeowner information, project needs, appointment details, and notes.
• Ensure appointments meet current homeowner, qualification, and scheduling requirements.
• Manage scheduling based on territory availability and approved scheduling processes.
• Use technology, scripts, processes, and systems to support effective homeowner interactions.
• Participate in coaching, call reviews, role play, and ongoing training to strengthen your skills and performance.
• Collaborate with teammates and leaders to achieve daily goals and contribute to a positive, team oriented environment.
• Stay current on products, promotions, policies, and homeowner qualification standards.

What We're Looking For

We’re looking for someone who is personable, resilient, coachable, and motivated by results.

• Strong verbal and written communication skills.
• Ability to build rapport and actively listen to understand homeowner needs.
• Confidence handling objections and communicating value.
• Strong organization, time management, and attention to detail.
• Ability to stay positive and focused in a high volume environment.
• Comfortable using technology, multiple communication channels, and entering information accurately.
• Open to coaching, role play, feedback, and continuous development.
• Customer service, call center, inside sales, or appointment setting experience is preferred, but not required.
• Experience in a fast paced, performance driven environment is a plus.
• Consultative selling or objection handling experience is a plus.
• Bilingual skills are a plus, but not required.

Compensation & What We Offer

• Pay: $20 per hour + Uncapped Bonus Compensation based on Performance
• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

Our Culture

We encourage a culture of innovation to bring your ideas to the table. Be authentic, do good work, and promote a healthy, balanced workplace. Show up and show out by applying ourselves and constantly striving for improvement. 

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