Vice President, Production Services Specialist II, Application Production Services & Engineering

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Background:

The Front Office (FO) Equities and Global Markets Risk (GMR) Support team is responsible for providing production support and operational oversight for a diverse portfolio of business-critical applications used by Front Office trading, sales, and risk management functions across the region.

We are seeking a highly motivated and experienced individual contributor to join our MAPS Production Support team. The successful candidate will work closely with Front Office users, Application Development teams, Infrastructure Support, Global Production Support teams, and senior business stakeholders to ensure the stability, availability, and performance of key trading and risk platforms.

This is a high-profile role operating in a fast-paced and dynamic environment that requires strong technical expertise, excellent problem-solving skills, and the ability to effectively manage competing priorities. The role demands a proactive individual who can rapidly assimilate information, drive incident resolution, lead problem management initiatives, and continuously improve the operational resilience of the platform estate.

The successful candidate will be responsible for the end-to-end support lifecycle, including event monitoring, incident management, problem management, change and release support, production readiness reviews, observability enhancements, automation initiatives, and operational risk management. The individual will also serve as a key liaison between business stakeholders and technology teams, ensuring timely communication and effective resolution of production issues.

In addition to maintaining the reliability of existing services, the role provides opportunities to contribute to strategic initiatives focused on operational excellence, automation, observability modernization, resiliency improvements, AI-enabled operational tooling, and platform onboarding activities. The breadth of business and technology exposure offered by this role provides an excellent opportunity to deepen expertise across Global Markets and develop a comprehensive understanding of Front Office and Risk platforms.

The role requires a strong sense of ownership, accountability, and customer focus, with an emphasis on delivering high-quality support and continuously enhancing the operational capabilities of the MAPS organization.

Shift Coverage Requirements

This position supports business-critical applications across multiple time zones and requires flexibility to participate in a rotational support model. The successful candidate will be expected to work early, middle, and late shifts, as well as providing weekend and public holiday coverage on a rotational basis, in accordance with business requirements. Appropriate compensatory time off will be provided in line with company policies.

Responsibilities:

• Application Support and Maintenance
• Event Management (Monitoring and Alert Lifecycle Management)
• Incident Management
• Problem Management
• Known Error Management
• Service Request Management
• Knowledge Management
• Release Management
• Change Management
• Configuration Management
• Business Continuity Planning and Execution
• Business Readiness and Pre-Market Checks
• Batch and Feed SLA Management
• Capacity, Performance, and Resiliency Management
• Compliance, Audit, and Regulatory Support
• Relationship and Stakeholder Management
• Business Support Management
• Application and Platform Onboarding
• Tools Development and In-House Projects
• Automation and Process Improvement Initiatives
• Observability and Monitoring Enhancements

Required Skills:

• Bachelor’s degree in computer science, Electronics, or a related discipline.
• 10+ years of relevant technology experience in application support, production management, or related functions.
• Strong Unix/Linux administration skills.
• Strong SQL knowledge and troubleshooting experience.
• Hands-on experience with scripting languages, including Unix Shell and Perl.
• Experience working in a large-scale enterprise environment.
• Investment Banking experience is preferred.
• Unix/Linux
• SQL
• Shell Scripting
• Perl Scripting

Desired Skills:

• Python
• Tableau
• Geneos (ITRS)
• Dynatrace
• Splunk
• Grafana
• Kibana
• Cribl
• IBM AIOps
• Netcool