Revenue & Collections Manager

Description

The Revenue & Collections Manager is a highly motivated, results-driven Manager who will oversee rent collections, delinquency management, lease renewals, and financial performance for a 400-unit multifamily community.

Unlike a traditional Assistant Property Manager position, this role is specifically designed to focus on revenue recovery, financial accountability, and measurable results.

The ideal candidate is proactive, persistent, organized, and comfortable holding residents accountable to their financial obligations.

Requirements

Key Responsibilities

70% - Rent Collections & Delinquency Management

• Drive monthly rent collections and achieve established revenue targets.
• Aggressively pursue current and past-due rental balances through consistent, professional collection efforts.
• Conduct daily resident outreach, including phone calls, emails, and door-to-door follow-ups.
• Maintain detailed collection notes and document all collection activity.
• Monitor delinquency reports and identify accounts requiring immediate action.
• Coordinate legal filings, payment arrangements, and possession proceedings in accordance with applicable laws.
• Establish accountability and consistent follow-through on outstanding balances.

20% - Lease Renewals & Resident Retention

• Proactively manage upcoming lease expirations.
• Secure renewals while minimizing vacancy-related revenue loss.
• Monitor renewal conversion rates and identify opportunities to improve retention.
• Communicate rent adjustments and renewal terms effectively.

10% - Financial Reporting & Performance

• Prepare daily and weekly collection reports.
• Track collection percentages, delinquency trends, and outstanding balances.
• Provide regular performance updates to regional leadership.
• Identify financial weaknesses and recommend corrective actions.

Reporting Structure

The Revenue & Collections Manager will report directly to the Regional Property Director during the initial 90 days, with the reporting structure reassessed following that period.

Qualifications

• Previous multifamily property management, accounts receivable, or collections experience preferred.
• Strong negotiation and communication skills.
• Experience with Entrata or similar property management software preferred.
• Ability to manage difficult conversations professionally and confidently.
• Highly organized, self-motivated, and results-oriented.
• Strong understanding of Fair Housing requirements and applicable collection laws.
• Minimum Education: High School  
• Minimum Experience: 1 Year  
• Minimum Field-of-Expertise: Supervisory experience, excellent communication, organizational skills, and computer literacy/word processing skills  
• Preferred Education: Bachelor's Degree  
• Preferred Experience: 2 Years  
• Preferred Field-of-Expertise: Strong customer service orientation, with good decision-making ability and a professional image 

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.  
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget.  
• Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.  
• Change Management - Monitors transition and evaluates results.  
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue.  
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.  
• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others. 

Physical Demands

• Occasionally required to sit.  
• Occasionally required to walk.  
• Occasionally required to use hands to finger, handle, or feel.  
• Occasionally required to reach with hands and arms.  
• Occasionally required to talk or hear.  
• Occasionally required to bend, lift or climb   
• Occasionally required to lift light weights (less than 25 pounds)  
• Occasionally required to lift moderate weights (25-50 pounds)  
• Occasionally required to lift heavy weights (50 pounds or greater)  
• Finger dexterity required.  
• Hand coordination required.  
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus