Assistant General Manager

Description

Position Summary

The Assistant General Manager (AGM) is a key member of the leadership team responsible for supporting the General Manager/COO in the oversight of daily Club operations. This highly visible position provides leadership for the Food & Beverage department and helps ensure exceptional service, operational excellence, and a positive member experience across both the Club's Main Clubhouse and Sports Center. This position will also oversee other departments as needed and as determined by the General Manager/COO.

The AGM works closely with department leaders to coordinate operations, support strategic initiatives, and maintain high standards throughout the Club. This position serves as a liaison between departments, committees, the Board of Directors, and the General Manager/COO, and assumes responsibility for Club operations in the General Manager/COO's absence. The role is well-suited for a hospitality professional seeking broad exposure to club management and future advancement opportunities.

Key Responsibilities

Leadership & Team Development

• Provide leadership and oversight of clubhouse operations in partnership with the General Manager/COO.
• Lead, coach, and develop department managers and their teams while fostering a positive, accountable, and service-focused culture.
• Communicate clear expectations, provide ongoing feedback, and support employee growth and development.
• Maintain a visible presence throughout the Club and build strong relationships with members and staff.

Clubhouse & Food and Beverage Operations

• Lead and oversee the Food & Beverage operation, including dining, beverage, banquet, and event services.
• Promote and maintain exceptional service standards while delivering a consistently positive member experience throughout all areas of the Club.
• Work closely with culinary and service leadership to maintain effective communication, operational efficiency, and consistent execution.
• Oversee club communications, member programming, and social activities in collaboration with department leaders.
• Serve as an administrative link between departments, promoting collaboration and operational effectiveness.

Member Experience

• Interact regularly with members and guests to build relationships, address concerns, and ensure a welcoming Club environment.
• Respond to member feedback with professionalism and a commitment to continuous improvement.
• Support membership recruitment, engagement, and retention initiatives.
• Serve as staff liaison to assigned committees and attend Board and committee meetings as appropriate.

Facilities & Project Management

• Oversee the Main Clubhouse and Sports Center facilities with a focus on maintenance, safety, cleanliness, appearance, and day to day readiness.
• Work with the facilities team and outside vendors to identify needs, set priorities, and coordinate repairs and improvements.
• Manage assigned capital projects and facility improvements from planning through completion, including scope, schedule, budget, vendor coordination, and communication.
• Regularly inspect Club facilities, follow through on identified issues, and coordinate work to minimize disruption to members and Club operations.

Financial & Administrative Leadership

• Assist with budgeting, forecasting, and departmental planning.
• Monitor labor, purchasing, inventory, and operating expenses.
• Support strategic initiatives and operational objectives through data-driven decision-making.
• Assume responsibility for Club operations in the absence of the General Manager/COO.

Requirements

Qualifications

• Bachelor’s degree in hospitality management preferred.
• Minimum of 5 years of progressive leadership experience in a hospitality setting.
• CMAA continuing education and progress toward CCM designation preferred
• Proven experience managing private club food and beverage operations, including restaurants, bars, kitchens, and catering.
• Strong interpersonal and communication skills, both written and verbal.
• Sound judgment and decision-making abilities.
• Detail-oriented with excellent time management and organizational skills.
• Experience in staff training and professional development.
• Demonstrated career longevity and commitment in the private club industry.
• Effective leadership and financial acumen.
• Deep understanding of membership sales, programming, and event development.
• Highly visible and engaged with members, delivering exceptional service.
• Creative with strong personal taste and attention to detail.
• Strong administrative and organizational skills.
• A coach and motivator who builds and supports high-performing teams.
• Career-minded individual seeking growth and future leadership opportunities.
  

Physical Demands and Work Environment

• Must be able to stand and walk for extended periods during events and peak service times.
• Ability to lift, carry, and move items up to 50 pounds, including event supplies and banquet equipment.
• Comfortable working in a fast-paced, dynamic environment with frequent interruptions and shifting priorities.
• Flexibility to work evenings, weekends, and holidays for event coverage and club operations.
• Exposure to varying indoor and outdoor conditions depending on event location.
• Requires regular interaction with members, guests, and staff in a professional and courteous manner.