- Location
- Fremont, California, United States · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
Receive, process, enter, and track Return Merchandise Authorization (RMA) requests for equipment returns.
Serve as a primary point of contact for customers, ensuring timely follow-up and resolution of customer issues.
Collaborate with internal departments, including Sales, Technical Support, and Operations, to address customer requests and concerns.
Communicate order, return, warranty, and service updates to customers through phone and email.
Provide information and recommendations regarding hardware warranty options to customers and internal sales teams.
Prepare and communicate pricing for hardware warranty services.
Assist with special projects and process improvement initiatives as assigned.
Perform other duties as assigned by management.