Service Technician

Description

Job Title: Service Technician 

Department: Service

Reports To: Service Manager

Location: On-site

Employment Type: Full-Time

FLSA Status: Non-Exempt

Company Overview:

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility; we foster a culture of professionalism, collaboration, and excellence. We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary:
The Service Technician is responsible for inspecting, diagnosing, repairing, and maintaining semi-trailers and related equipment to ensure safe, reliable operation. This role supports customers and internal teams by delivering timely, high-quality mechanical, electrical, and structural repairs, while maintaining accurate service documentation and upholding company standards for safety and workmanship.

Duties/Responsibilities:

• Inspect and diagnose trailer systems to identify mechanical, structural, suspension, brake, and electrical repair needs.
• Perform service, repair, and replacement of trailer brake and suspension systems, ensuring safe and reliable operation.
• Troubleshoot and repair 12VDC electrical systems, including lighting and wiring components.
• Execute MIG welding and metal fabrication repairs to trailer frames and structural components as required.
• Complete routine preventative maintenance and install trailer components or accessories as needed.
• Accurately document work performed by completing service records, repair orders, and parts usage within company systems.
• Maintain a safe, clean, and organized work environment and operate shop tools and equipment in accordance with safety standards.
• All other duties as assigned.

Requirements

Qualifications:

Education & Experience

• High School Diploma or equivalent required.
• Demonstrated experience as a mechanical or service technician, within the trailer, heavy equipment, or automotive industries.

Skills & Competencies

• Strong mechanical aptitude with the ability to diagnose and repair issues across a range of trailer types and configurations.
• Understanding of hydraulic systems commonly used in dump trailers, tilt decks, and utility equipment.
• Ability to read and interpret technical diagrams, service manuals, and parts schematics.
• Detail-oriented and committed to quality workmanship.
• Ability to work both independently and collaboratively as part of a service team.
• Strong time management and organizational skills with the ability to manage multiple repairs simultaneously.
• Safety-conscious with a strong commitment to workplace safety protocols and procedures.
• Basic computer literacy for work order entry and parts lookup.

Physical Requirements & Work Environment

• Physical Demands: Regularly required to stand, bend, kneel, and work in physically demanding positions for extended periods; must be able to lift, carry, push, and pull objects up to 75 lbs unassisted on a regular basis.
• Work Environment: Work is performed both indoors and outdoors and may involve exposure to varying weather conditions, mechanical equipment, and environments typical of a trailer service and repair facility.