Executive Director, Program & Project Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Executive Director of Program & Project Management oversees and integrates change within a functional area, helping to realize the benefits of strategy while promoting operational stability. Provides leadership and executes on the operational direction and oversight for various business programs and associated projects and change functions. Communicates with key stakeholders across the enterprise to plan, execute and ensure effective delivery of strategic initiatives. Utilizes executive level business acumen and decision-making abilities and provides effective management and leadership. Leads cross-functional teams to develop and execute change strategies and plans in accordance with USAA's change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Plano, TX office. Relocation assistance is available for this position.

What you'll do:

• Provides strategic leadership and management of direct and matrixed leaders responsible for the integrated work effort plan created to deliver the strategic vision of the program/project.
• Leads teams of Program and Project Managers focused on key initiatives in functional area and serves as an integration point to support complex area-specific or Enterprise-wide initiatives.
• Leveraging existing change management routines, ensures proper change management is in place along with measures for success.
• Participates in and leads components of on-going operational planning and may collaborate with other senior leadership or line of business stakeholders across business units.
• Ensures the functional area's participation in the communities for governed Enterprise positions such as Change Management Advisors.
• Maintains current awareness of and communicates to their senior leadership or the EPMO developments, trends, and legal and regulatory changes in the Financial Services industry, including how they impact both new and current programs/projects enterprise wide.
• Responsible for developing, tracking, and reporting on key metrics (i.e., deliverables, financials, duration, benefits) and communicating findings their senior leadership, sponsors, and stakeholders to influence internal project/program methodologies and approaches.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 10 years of experience in program/project management leadership, process improvement, and/or consulting for large strategic efforts.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Executive-level understanding and experience with strategic-level change management.
• Extensive experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment.
• Executive level experience with systems design and development from business requirements analysis through to day-to-day management.
• Expert understanding and experience applying project management principles.
• Expert in the full life cycle experience managing strategic and operational programs.
• Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
• Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks.
• Comprehensive understanding of USAA's change methodology or commensurate industry change methodology.

What sets you apart:

• Experience scaling a business or significant new capability within financial services, ideally in a start-up or build environment.
• Demonstrated ability to establish structure and execution rigor across complex programs, including clear workstreams, dependencies, milestones, metrics, and accountability.
• Proven success operating with a high sense of urgency, anticipating issues, escalating quickly, and driving progress against timelines measured in days and weeks rather than quarters.
• Ability to lead through influence in a complex, matrixed environment, aligning cross-functional stakeholders, connecting interdependent work, and driving decisions across organizational boundaries.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.