- Location
- Petaling Jaya
- Type
- Full-time
- Experience
- 2+ years
- Closing date
- Today
- Source
- CareersPage
Description
We are an established Indonesian bakery brand expanding its operations in Malaysia.
Role Summary
Responsible for overseeing the day-to-day outlet operations, ensuring smooth outlet operations, excellent customer service, proper stock management and product presentation. The role requires a hands-on individual who can supervise outlet staff while actively supporting daily sales, order fulfilment and general outlet activities.
Job Responsibilities
-Oversee the daily operations of the outlet to ensure smooth and efficient outlet operations.
-Supervise and coordinate the daily tasks of outlet staff, ensuring proper work allocation and attendance.
-Ensure cakes and bakery products are properly displayed, labelled, stored and maintained in good condition.
-Monitor stock levels, manage inventory and coordinate replenishment of products and packaging materials.
-Handle customer enquiries, orders, payments and complaints professionally.
-Ensure the outlet maintains high standards of cleanliness, hygiene and food safety.
-Monitor daily sales, cash handling and basic outlet reporting.
-Assist with daily opening and closing procedures.
-Identify operational issues and provide suggestions to improve outlet efficiency and customer experience.
Requirements
-Minimum 2–3 years of experience in retail, F&B, bakery or café operations.
-Previous experience in a supervisory or team-leading role will be an advantage.
-Good communication and customer service skills.
-Responsible, organised and able to work independently with minimal supervision.
-Hands-on attitude and willing to assist with daily outlet operations when required.
-Basic computer skills and familiarity with POS systems.
-Willing to work on weekends and public holidays, based on outlet schedule.
Consultant in Charge
Kim Tan
+60 16-353 0562 [email protected]