Field Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is dedicated to advancing mission-critical communications, software, and video security ecosystems that keep communities safe and enterprises running smoothly. Operating at the intersection of public safety and commercial security, our team translates complex operational challenges into reliable, resilient, and intuitive solutions for first responders, government agencies, and global businesses.

Job Description

The Customer Technical Support role is focused on supporting a dedicated customer at its premises across various regions in Ireland. The remit covers multi-site Body-Worn Video (BWV) systems, combining a dedicated on-site presence within a specific region with remote support and escalations via the Motorola Support Desks to maintain system availability in line with defined Service Level Agreements (SLAs).

As a dedicated Customer Technical Support Engineer at Motorola Solutions, you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our Body Worn Video product range. You will be assigned to a specific region and work directly at customer sites across distributed regional locations, stationed full-time at customer offices.

As a dedicated Customer Technical Support Engineer at Motorola Solutions, you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our Body Worn Video product range. You will be assigned to a specific region and work directly at customer sites across distributed regional locations, stationed full-time at customer offices.

As part of the customer regional support teams, engineers will be responsible for local implementation, local support, and break/fix operations within that area and will require a proven ability to work in demanding environments under pressure. These staff members will be based at customer premises and will require regular travel within your assigned region to support various sites.

You must have a clean Irish or EU driving license and Garda vetting will be required.

Some Responsibilities include:

• Main Point of Contact: Act as the primary contact for the customer in the assigned region for day-to-day support and operational enquiries.
• Break/Fix Support: Provide remote break/fix support and update tickets strictly within customer Service Level Agreements (SLAs).    
• On-Site Maintenance & Support: Travel to various customer sites within your assigned region to deliver hands-on user support, system maintenance, and local implementation.
• Incident Escalation & Reporting: Provide technical escalation and reporting for incidents, monitoring issue resolution status and duration while owning issues on behalf of the customer. The candidate will be part of a 24x7 on-call Rota for incident management.
• Training & Guidance: Provide and schedule guidance and training to customers regarding product operation, maintenance procedures, and best practices.
• Technical Documentation: Update technical manuals and reference guides with recent product developments, operational procedures, and system updates.
• Continuous Learning: Continuously acquire necessary product expertise and attend educational workshops and training to expand field support knowledge.
• Operational Collaboration: Help meet all operational goals, demonstrating willingness to cross functional boundaries as and when required.
• Professional Services & On-Call: Deliver customer professional services with including out-of-hours support on a rotational basis.

Basic Requirements

Education & Certifications: A third-level qualification (NFQ Level 6/7 or above) in Computer Science, Information Technology, Network Engineering, or a related discipline (or equivalent proven industry experience). Relevant technical certifications—such as Cisco CCNA, CompTIA Network+/Server+, Microsoft Windows Server, AWS Cloud Practitioner, or ITIL Foundation—are highly advantageous. 

Basic Requirements

• Technical Skills: Strong Microsoft Windows Server skills, Storage fundamentals (including Cloud), Cloud Knowledge (AWS). Experience in networking architecture across LAN and WAN environments—including hands-on proficiency with switches, routers, firewalls, network protocols, subnets, and advanced end-to-end network troubleshooting.
• Hardware Knowledge: Good working knowledge of PC and hardware troubleshooting.
• Driving License: Must possess a full, clean Irish or EU driving license to facilitate required regional site travel.
• Security Clearance:  Garda Vetting will be required & Right to work in location required.

Ideal Competencies & Soft Skills

• Proven ability to implement multi-site systems comprising networked elements. 
• Strong interpersonal skills with the ability to communicate and influence senior peer groups.
• Strong customer and client focus, committed to high service availability.
• Diligent, self-motivated, and eager to train, learn, and develop expertise in a unique technical product suite.
• Proven negotiation, development, and influencing skills.
• Excellent written and oral communication skills.
• Strong team player with a proven track record of achievement in demanding environments under pressure.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions UK Limited, Ireland Branch

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.