Product Technologist

We’re looking for a Product Technologist to join our Quality team, working closely with our factories and suppliers around the world.

This role is based in our London office and operates on a hybrid basis, with a minimum of 3 days per week in the office. The role will also involve global travel to visit suppliers and partner factories, as well as regular visits to our Somerset office and UK factories.

This is a hands-on technical role supporting new styles from development through to production. You’ll help set our quality standards, review prototypes, make sure products are technically and aesthetically correct, and sign off sealed samples before they move into production.

You’ll work with teams across Mulberry as well as our global supplier and factory network, so it’s a great opportunity for someone who enjoys problem solving, working collaboratively and seeing a product develop from prototype through to production.

DUTIES & RESPONSIBILITIES

• Track prototypes and carry out risk assessments at development stage.
  Work on new styles so the quality criteria are set and in line with Mulberry quality standards.
• Make sure there is a smooth transition between prototypes and products going into production.
• Work collaboratively with all key stakeholders, particularly Factory Quality Managers,
• Mulberry’s in-country technical teams and the Pre-Production Team.
• Work on continuous quality improvement projects.
• Ensure all sealed samples are signed off to the correct standard for quality and design.
• Work with suppliers to resolve quality issues that may have occurred in the marketplace.
• Set up and maintain returns figures and analyse these to identify trends.
• Communicate effectively with all key stakeholders as appropriate.
• Travel globally to visit suppliers and partner factories, alongside regular visits to Mulberry’s London and Somerset offices and UK factories.

CULTURE

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

SUSTAINABILITY

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

TEAM

• Participate in team meetings.
• Work collaboratively with all key stakeholders.

SKILLS & KNOWLEDGE REQUIRED

• Excellent customer service attitude and approach.
• Proven ability to produce accurate work with strong attention to detail.
• Enjoys finding solutions to overcome problems.
• Experienced user of Microsoft Office packages.
• Excellent written and verbal communication skills.
• Works well under pressure.
• Enjoys working independently as well as part of a wider team.
• Extensive knowledge of reading technical drawings and understanding the manufacturing process.

What we can do for you

• Competitive salary
• Hybrid working, with a minimum of 3 days per week based in our London office
• Generous staff discount and access to staff sales
• Birthday day off
• Pension contributions and life assurance
• Learning and development opportunities
• Two paid volunteering days per year
• Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts