Build Your Career with XTI

At XTI, we invest in the people who help our partners succeed. As a Metro by T-Mobile master dealer, we support independent entrepreneurs with the expertise, infrastructure, and field leadership to build stronger retail businesses. If you know wireless, enjoy developing people, and take ownership of results, this is an opportunity to make a visible impact across a portfolio of stores.

The Opportunity

As a Sub-Dealer Development Manager, you will own the performance and development of an assigned portfolio, primarily in Houston. You will turn business priorities into practical store-level plans, coach owners and their teams, and follow through until execution improves. Your work will connect sales performance, customer experience, operational standards, and business growth.

This role calls for someone who can earn the confidence of entrepreneurs. You will listen carefully, understand each owner’s business, deliver candid advice with tact, and build commitment through credible guidance and consistent accountability.

Compensation and Benefits

Annual base salary of $50,000–$60,000 plus commission.

Healthcare benefits and T-Mobile wireless perks are part of the opportunity, alongside access to XTI’s business support teams and practical leadership development in the field.

You will work directly with business owners, contribute to the growth of the sub-dealer channel, and build experience in multi-location performance management, partner development, and retail execution.

What Success Looks Like

Success means achieving assigned portfolio goals, improving underperforming locations, and turning owner commitments into completed actions. We also look at customer and activation quality, training effectiveness, field coverage, and the timely resolution of issues that affect store performance

Key Responsibilities

Drive Results and Build Individual Business Plans

Drive portfolio goals across Voice, Magenta in Metro, Home Internet, feature revenue, Upgrade Protection, retention, and customer experience. Monitor sales pace, identify root causes, and intervene early. Maintain a business performance plan for each owner and location with baseline results, targets, agreed actions, responsible parties, and deadlines. Review progress weekly and adjust plans as conditions change.

Lead Owner Reviews and Conference Calls

Conduct one-on-one business reviews and lead portfolio conference calls that turn priorities into clear commitments. Prepare agendas, explain performance gaps, reinforce promotions, and share effective practices. Discuss staffing and training needs with owners, establish recovery plans for underperforming stores, and distribute concise recaps with actions and due dates. Participate in leadership and carrier coordination calls as assigned.

Develop People through Field Coaching

Plan consistent coverage across the portfolio, prioritizing stores with the greatest performance or operational needs. Set an objective for every visit, observe customer interactions, and coach selling behaviors. Deliver practical product, promotion, and service training with owners and store leaders; support new-team-member readiness. Verify improvement through knowledge checks, follow-up observation, and performance results.

Uphold the Brand and Strengthen Sales Quality

Review merchandising, signage, pricing communication, store presentation, and operational execution against applicable XTI and Metro by T-Mobile standards. Prepare teams for promotions and launches by confirming training, inventory, and approved materials. Monitor customer feedback, retention, and activation quality; coordinate corrective actions with operations and quality assurance. Reinforce accurate customer communication and protect confidential information.

Resolve Business Issues and Own Follow Through

Coordinate inventory, replenishment, systems, commissions, and back-office support issues with the appropriate XTI teams. Keep owners informed and track each matter through resolution. Maintain accurate visit reports, training records, business plans, and action logs. Report results, risks, and support needs to leadership; escalate recurring barriers and missed commitments with supporting facts and recommended next steps.

Support Store Development and Market Growth

Identify potential relocations and growth opportunities, evaluate local conditions and competitor activity, and gather site information for leadership review. Support approved openings, relocations, and local initiatives. Coordinate recommendations, readiness, and required company and carrier approvals through the Director of the Sub-Dealer Channel.

Qualifications and Experience

Education

High school diploma or GED required. A bachelor’s degree is preferred.

Professional Experience

Four to seven years of relevant sales experience in retail, indirect distribution, dealer networks, or other third-party sales environments, plus two to four years of successful experience managing direct reports. Wireless industry knowledge and experience supporting multiple locations are essential.

Skills That Make You Successful

Influence and Owner Relationships

You understand how to work with independent entrepreneurs. You earn trust, adapt to different leadership styles, navigate resistance, and handle difficult conversations with empathy and diplomacy. You balance a supportive approach with clear expectations and measurable accountability.

Communication and Training

You communicate clearly in writing and in person, lead productive conference calls, and present performance findings with confidence. You can facilitate business reviews, deliver hands-on coaching, and confirm that owners and store teams understand what needs to happen next.

Analysis and Business Judgment

You interpret dashboards and spreadsheets, diagnose performance gaps, and turn findings into practical business plans. You understand wireless products, promotions, merchandising, retail operations, and the relationship between sales quality and sustainable results. You are proficient with Excel, email, presentation tools, and reporting systems.

Organization and Professionalism

You manage a portfolio independently, plan efficient store visits, prioritize competing issues, and maintain accurate records. You collaborate effectively with owners, store teams, internal partners, and carrier representatives, using sound judgment, discretion, and consistent follow-through.

Location and Travel

This role is based in Houston and requires regular local travel to assigned stores. Overnight travel is limited and may include Dallas or other assigned markets. Candidates must be able to travel reliably between locations, be at least 18 years old, and be legally authorized to work in the United States.

Your Next Step at XTI

Bring your wireless experience, your ability to influence business owners, and your commitment to results. Help us build stronger stores and lasting partnerships across the XTI sub-dealer channel.