(Boxman) Import Customer Service

Job Purpose:
To coordinate and manage import shipments from receiving pre-alerts to document preparation and customer support, ensuring smooth operations, accuracy, and timely service in compliance with shipping line, customer, and company requirements.

Key Responsibilities:

• Receive pre-alerts and verify the accuracy of import documents such as Bill of Lading (BL), Manifest, and related documents.
• Prepare and issue Arrival Notices (A/N), Delivery Orders (D/O), and other import-related documents within the required timeline.
• Coordinate with customers, overseas agents, shipping lines, and internal departments regarding import shipments.
• Monitor vessel schedules, container status, and shipment progress, providing timely updates to customers.
• Input and maintain shipment information , cost and revenue in shipping line/owner systems and the company's internal system.
• Coordinate and follow up on import issues such as documentation discrepancies, damaged containers, incorrect seals, and related charges.
• Maintain proper filing and management of import documents to ensure completeness and accessibility.

Qualifications:

• Male/Female, age 25–35
• Bachelor's degree in Logistics, International Business, or related fields.
• Minimum 1 year of experience in Import CS, Box Operator, Freight Forwarding, or related logistics industry.
• Proficiency in English for email communication and documentation.
• Understanding of shipping line/NVOCC/Freight Forwarder operations.
• Strong coordination, problem-solving, and teamwork skills.
• Proficient in Microsoft Office (Word, Excel).

What You'll Get (Welfare & Benefits):

• 5-day work week + Flexible working style
• Birthday leave
• 10 Days Annual Leave,up to a maximum of 14 days
  
• 4 Days Bereavement Leave
• 5 Days Wedding Leave (Inclusive for all genders)
• 15 Days Ordination Leave
• Performance Bonus, Monthly Intentive
• Monthly Commission (Sales Team)
• Long Service award 5 Years
• Housing Loan Support (GHB program)
• Medical Coverage (OPD, IPD)
• Annual Health Check-up + Family Discount Benefits
• Virgin Active Wellness 10% Discount
• Fitness First Wellness 5% Discount
• Free tea and coffee (fuel your day!)
• Company Outings & Parties: Eat, Travel, Relax, and Celebrate Together
• Annual Mid-Year Group Sports Day Event

• Training & Development opportunities
• 17–18 Thai public holidays/year
• Movie Time For Employee
• Dental Benefit (Sodent) for you and your family (First Day)
• A fun, fast-moving, and friendly workplace!

Interested? Lets talk!
Send your updated resume to [email protected]

Join us and be part of something exciting.
We cant wait to meet you!

Thank you for your interest in joining our team. Only shortlisted candidates whose qualifications match the position requirements will be contacted.