Key Account Representative – Energy Logistics

Job Description

Our client, an international supply-chain and logistics services group, is seeking an experienced and customer-focused Key Account Representative – Energy Logistics to join its Energy Logistics team, supporting international customers within the energy sector.

The successful candidate will be responsible for managing end-to-end freight forwarding operations, ensuring shipments are handled efficiently from the initial transport order through to invoicing and final file closure. The role covers air, sea and road freight, including Less than Truckload (LTL) and Full Truckload (FTL) shipments, as well as customs warehouse activities.

Key Responsibilities

• Manage end-to-end freight forwarding operations across air, sea and road transportation.
• Coordinate import, export and domestic energy logistics shipments in compliance with applicable laws, regulations and industry requirements.
• Manage shipment bookings, pre-alerts, shipping documentation, customs clearance and final delivery arrangements.
• Take ownership of shipment files from initial job creation through invoicing and final closure.
• Proactively communicate shipment updates, milestones and potential delays to customers.
• Coordinate with international customers, overseas agents, carriers, suppliers and other relevant stakeholders.
• Identify and resolve operational issues, service disruptions and customer complaints promptly and effectively.
• Ensure accurate and timely billing in line with established KPIs and operational requirements.
• Maintain and continuously improve Standard Operating Procedures (SOPs) to ensure consistent and efficient shipment handling.
• Work closely with the European freight team to coordinate operations and maintain service standards.

Requirements & Qualifications

• Higher qualification in Logistics, Supply Chain Management or a related field.
• Minimum of 3 years of experience in logistics operations or freight forwarding.
• Hands-on experience managing air, sea and road freight operations.
• Strong understanding of import and export processes and related documentation.
• Proven experience handling complex operational requirements within energy logistics.
• Knowledge of customs procedures and formalities would be a significant advantage.
• Good command of written and spoken English. Knowledge of Dutch would be an added advantage.
• Proficiency in Microsoft Office applications and logistics management systems.
• Strong customer service, coordination and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.

Key Competencies

• Attention to Detail
• Proactiveness and Initiative
• Stress Tolerance and Resilience
• Planning and Organisational Skills
• Problem-Solving and Decision-Making
• Customer Focus and Relationship Management
• Industry and Product Knowledge
• Effective Communication and Coordination