Data Entry Underwriter

Join Australia’s leading personal injury claims management provider as a Data Entry Underwriter - with over 100 years of trusted service.

The Opportunity

Join our team as a Data Entry Underwriter, managing workers’ compensation policies and processing underwriting transactions with accuracy and efficiency. Collaborate with diverse stakeholders in a fast-paced environment while delivering excellent customer service and ensuring smooth operations.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“I am so happy and grateful I got to work with a client and AS White, both are very supportive.” - IT Administration Assistant, ASW Philippines.

What You’ll Do

• Process underwriting transactions, renewals, cancellations and policy adjustments accurately and within agreed timelines.
• Review policy changes, resolve discrepancies and maintain accurate policy records and documentation.
• Deliver responsive customer service and build strong relationships with employers, brokers and stakeholders.
• Manage policy correspondence, invoicing, premium collection, reminders and overdue follow-ups.
• Complete reconciliations, reports and administrative tasks to ensure policy and financial accuracy.
• Ensure compliance with relevant legislation, underwriting guidelines, internal procedures and information security requirements.
• Collaborate with team members, support business objectives, contribute to continuous improvement and uphold company values and workplace health and safety requirements.

Key Criteria

• Ability to understand and apply relevant legislation, procedures, underwriting guidelines, delegations and service standards.
• Strong written and verbal communication skills, with a customer-focused approach.
• Excellent attention to detail, sound judgement and ability to manage competing priorities and deadlines.
• Proficiency in Microsoft Office applications, particularly Word, Excel and Outlook, and confidence in using policy administration systems.

Work setup:

• Malaysia (Kuala Lumpur): 7:30am to 4:30pm Malaysia time with a hybrid setup after a 3-month onsite probation.

#LI-CC1