Assistant Retail Manager - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

 

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

 

Job Summary:

As an Assistant Retail Manager, you will oversee retail operations, ensure excellent guest service, and maintain a clean and organized sales floor. Key responsibilities include training staff on sales techniques, managing inventory and displays, and assisting with scheduling and personnel development. Additionally, you will handle administrative tasks such as maintaining records, processing deliveries, and ensuring compliance with company policies and environmental standards

 

The Details:Position Type: SeasonalSeason Dates: Early April 2027 to Early May 2028Pay: $1,536 to $1,556/bi-weekly (Depends on Location)   

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Oversee the retail operation at assigned location.
• Provide and ensure excellent guest service by adhering to Xanterra’s hospitality standards.
• Ensure that all sales associates are adhering to all cash handling policies.
• Demonstrate and train product knowledge and good sales techniques by performing suggestive selling and add-on sales. Follow up with staff to ensure add-on sales are occurring.
• Ensure Staff are actively assisting guests on the sales floor; working in their floor zones if assigned.
• Ensure that the sales floor is kept clean; which includes sweeping, vacuuming, dusting, mopping, and trash removal.
• Ensure all displays are kept stocked, neat and clean within the guidelines of the Retail Merchandising Manual.
• Ensure that accurate helpful information is given to guests. 
• Discuss concerns only with the Gift Shop Manager, Location Manager or appropriate Support Staff. 
• Alert the Gift Shop Manager, Location Manager and Support Staff to shrinkage, guest problems and concerns as necessary. 
• Maintain a cooperative working relationship with Gift Shop Manager, Support Staff, Location Manager, other location department managers, other Assistant Manager and subordinates.
• Assist the Gift Shop Manager to maintain accurate shop records: reports, transfers, payroll and inventory control.
• Follow all policies to receive direct deliveries from suppliers and process the necessary documentation.  Make certain that paperwork is routed correctly and in a timely manner.
• Assist the Gift Shop Manager with scheduling, supervising and developing gift shop personnel.  Assist in maintaining proper employee files and assist with evaluations (HIG’s).
• Ensure that registers are routinely cleaned.  Report all register issues promptly. 
• Comply with Xanterra’s Environmental Management Systems (Ecologix) and look for ways to improve the impact your job has on the environment.
• Maintain a safe work area. 
• Other duties as assigned.

Qualifications

• Knowledge of MI9 point of sales system and ability to troubleshoot common problems
• Able to perform all duties of a Sales Associate. Be accurate with cash handling, daily reporting procedures and inventory control
• Able to coach employees to maintain high and consistent standards in the gift shop
• Understanding of a retail operation in a high traffic seasonal environment
• Must be able to foster cooperation among a diverse workforce. Work well with all staff members
• Should have a basic knowledge and understanding of souvenirs, gifts, jewelry and other products sold within Yellowstone National Park
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality
• Demonstrate excellent sales approach and skills
• Demonstrate awareness of general gift shop security and theft prevention

Physical Requirements include:

• Able to stand/walk for a minimum eight-hour shift
• Frequently lift and carry cartons weighing up to 50 lbs
• Carry boxes/product up and down stairs at most locations several times a day
• Must be able to bend down or kneel to stock product frequently during a shift
• Able to work at high elevations (6,000 to 8,000 feet above sea level)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.