Account Supervisor

Agency:

Flywheel

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Core Accountabilities

• Responsible for developing, maintaining and enhancing client relationships/expectations
• Prepares and presents insights, strategy, concepts, POVs, creative and other client communication in formal written format
• Maintains an extensive base of industry, brand, and competitive knowledge
• Acts as source of marketing expertise for the team
• Aids client in the development of objectives, strategies, background, competitive activity and appropriately apply as it relates to their business
• Understands available and appropriate retail and ecommerce marketing tools and tactics to effectively reach target market for all initiatives
• Ensures all conceptual and creative ideas meet objectives and key brand strategies
  • Provides internal feedback on all materials/work developed for the client
• Oversees/manages client programs including, but not limited to, the following activities:
  • Initiate projects with clients and gathering appropriate information
  • Leads strategic thinking with input from supervisor
  • Leads cross-functional internal teams on client programs; provides accurate, clear, and complete direction to creative, production and planning
  • Manages client input and feedback to meet agency process/standards
  • Provides insightful and constructive input on creative
  • Responsible for developing/delegating, managing and meeting set program budgets and timelines
  • Delegation and management of larger projects within the team
  • Vendor meetings and management
  • On-time delivery of materials to clients and vendors
• Provides proactive thought leadership to client on a regular basis
• Manages and develops internal team
• Supports MD of Account Service in managing business financials
• Facilitates new business opportunities
• Responsible for developing and overseeing the execution of strategic digital initiatives, including but not limited to:  social media marketing campaigns, retail media, ecomm/search, mobile, digital commerce, website and video content development 
• Maintains a thorough understanding of new and emerging shopper and digital trends as they relate to the following: Retail Media, Social Media, Influencer Marketing, Digital and Social Promotions, FSI, dFSI, Mobile Shopping Apps, Ecommerce
• Maintains/develops a strong understanding of Key Retailer strategic priorities and opportunities and has ability to effectively communicate retailer knowledge to client and internal teams.  Key retailers include Amazon, CVS, Walgreens

Core Skills

• People management

• Ability to establish clear performance expectations
• Provide clear and balanced performance feedback
• Able to develop and coach team
• Recognizes talent
• Promotes excellence throughout the organization

• Builds internal/external relationships

• Relates to others in an open and accepting manner
• Develops relationships with others as a key priority
• Treats others with respect
• Shows consistency with principles, values and behaviors
• Follows through on commitments
• Develops a give and take attitude
• Strives for win-win solutions

• Project management

• Ability to plan projects, goal set, task plans
• Able to prioritize multiple initiatives and coordinate and supervise assigned people to optimize effective execution
• Ability to organize and prioritize work and materials for appropriate action and deadlines
• Ability to manage own (and teams’) time effectively, setting priorities and meeting deadlines

• Conceptual thinking

• Ability to construct a framework to evaluate and quantify opportunities, obstacles and implications then develop and execute tactics against the business objective

• Problem solving
  • Able to use logic and methods to grasp complex issues and to solve difficult problems with effective solutions
  • Ability to weigh options prior to making final decisions
  • Involves appropriate resources in identifying and solving issues
  • Proactively surfaces problems and presents them to appropriate people in an honest, nonjudgmental manner
• Communication skills
  • Communicates complete and accurate thoughts, ideas, and information in both written and oral form
  • Understands and communicates to appropriate parties in a given circumstance

• Presentation skills

  Shows confidence in front of an audience

  Able to deliver the message clearly and concisely

  Understands their audience and delivers message appropriately

• Overarching understanding of strategic initiatives and development process for both Traditional and Digital Marketing, including but not limited to: 
  • Working knowledge of digital and social marketing platforms and effective digital ways to connect with a target demographic including in-store digital experiences, retail media, ecommerce, digital commerce, website and video content development
  • Facilitation and management of vendor/outside relationships
  • Stays abreast of shopper, retailer and digital trends and best practices and communicates those to the internal team and clients
  • Key tactical experience:  Development and execution of physical and digital content.

Requirements

• Retail knowledge and/or CPG knowledge at retail, including retail media and ecommerce (preferred)
• Years’ Experience: 4-6 years working in an agency account service / marketing capacity

$80,000 - $85,000. However, flexible if NY or Chicago canidate.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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