Senior Analyst – Operations Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers.

The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12,000 employees across seven locations Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff.

Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

How you'll make an impact

Responsibilities

 

Gallagher Center of Excellence (GCoE) is seeking a Sr. Process Analyst to support the GGB US Online Quoting vertical. The role is responsible for managing the end-to-end online quoting process across multiple carrier portals by gathering, analyzing, and validating client information from various sources to obtain accurate insurance quotations. The incumbent will work closely with onshore stakeholders to ensure timely quote generation, adherence to carrier guidelines, and high-quality service delivery

• Manage end-to-end online quoting activities for multiple insurance policies across various carrier portals
• Review submissions and gather required client information from applications, loss runs, carrier websites, and internal systems
• Validate submission data and identify missing information required for quoting, Collaborate with SSM/CSM for additional  information
• Maintain accuracy and quality while meeting established turnaround time (TAT) and productivity targets
• Follow established SOPs, compliance requirements, and quality standards
• Support carrier appetite analysis, market selection, and continuous process improvement initiatives
• Generate operational reports and provide insights on quote outcomes, decline trends, and process efficiencies

About you

Qualifications

• Able to communicate effectively and professionally to people with various levels of knowledge face to face, over the telephone and in writing
• Ability to take responsibility for all the work activities and follows through on commitments.
• Maintains confidentiality with sensitive information
• Ability to think from the point of view of a broker, question the process, regulations applicable and the current status quo
• Able to explain thought processes and show logical analysis via demonstrating understanding of a challenge, how to prioritize and worked through the solution
• Creative thinking capability and problem-solving attitude
• Ability to work independently as well as collaborate in a team environment
• Proficiency in MS Excel and insurance-related systems/portals.
• Excellent attention to detail and data validation skills

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)