District Operations Manager

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

 

Branch location: Kelowna, BC or Kamloops, BC

Schedule: Monday to Friday

Salary: $80,000 - $90,000 / year + annual bonus eligibility 

 

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision

Retirement/Investing: RRSP with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accidental death and dismemberment

Other great benefits: Employee discounts, tuition reimbursement, paid vacation and sick time, paid stat holidays and paid personal days, employee assistance program (EAP)

Responsibilities

We are currently seeking a District Operations Manager to oversee our branches in Kelowna, BC and Kamloops, BC. The primary responsibilities will include managing and overseeing assigned operations team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

 

Responsibilities:

• Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities. 
• Own the execution and adherence to the brand and relevant standards for all branch processes related to customer service, fulfillment and safety.
• Oversee all direct report processes and accountability, to include hiring, retaining qualified team members and timely addressing of attendance/conduct/performance issues.
• Partner with peers and general managers, regional operations manager to share best practices including upselling products and customer acquisition.

Qualifications

• Valid class 5 driver’s license with airbrake endorsements, and a clean drivers abstract.
• Willingness to travel to Kelowna or Kamloops branch (gas mileage reimbursed).
• Willingness to travel within Canada and the US for occasional training and/or support of other locations.
• Minimum of 2 years in a District Manager-level role or equivalent leadership position.
• Customer Service & Operations: At least 2 years of experience in customer service and operations, preferably within a logistics, delivery, or field service environment.
• People Leadership: Minimum of 2 years of experience in hiring, coaching, and managing direct reports, including performance management and team development.
• Operational Management: At least 2 years of experience overseeing operational delivery processes, including workflow organization, safety compliance, and service execution.
• Strong understanding of safety policies and demonstrated commitment to fostering and maintaining a high-safety culture in operational environments
• Strong ability to work with a diverse customer base and operations department
• Extensive experience managing and operating a delivery process ideally within the CPG markets
• Ability to use sound judgement to weigh tradeoffs to arrive at a solution that works for all parties involved
• Has the acumen to always deliver exceptional customer service
• Ability to train, evaluate and coach direct reports
• Ability to analyze data for continuous improvement
• Ability to lift repeatedly 50lbs
• Microsoft Office proficiency in Word, Excel, Outlook, PowerPoint. 

 

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

 

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

 

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, provincial, and local law.

 

Salary Range Disclaimer:The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.