Digital Product Operations Analyst Senior

Discover your potential. Build your legacy.
Go the distance with Capital Group

At Capital Group, we go the distance — for our people, our clients, and each other. As a global, privately held firm with more than 95 years of history, we believe meaningful careers, like meaningful investing, are built over the long term. That’s why we invest in our associates with the same conviction we bring to our clients — through career growth, purpose-driven work, whole-person wellness, and rewards that recognize your contributions. Here, you’ll find the opportunity, global scale and support to unlock your potential and build a career that lasts.

The Role

As a Digital Product Operations Analyst Senior, you’ll help ensure digital products and capabilities operate reliably, securely, and in line with business and regulatory requirements. You’ll combine business understanding, systems thinking, technical troubleshooting, and an AI-first mindset to resolve issues and improve product health. Working with product managers, engineering teams, business stakeholders, and support partners, you’ll help create dependable digital experiences that can evolve over the long term.

The Team

You’ll work in digital product operations, partnering closely with product managers, engineering teams, business stakeholders, and support partners across delivery, testing, launch, and ongoing support. The team helps safeguard the operational integrity of digital products by monitoring product health, addressing issues, maintaining required content and records, and improving the workflows that support users.

Your Impact

• Serve as the first line of defense for product issues by detecting, validating, troubleshooting, triaging, communicating, escalating, and tracking them through timely resolution.

• Oversee custom-built digital solutions through configuration, release support, and monitoring of APIs, integrations, data pipelines, and supporting application ecosystems.

• Conduct quality assurance and compliance testing, and maintain digital content, disclosures, and records in line with accessibility, data privacy, regulatory, and business requirements.

• Manage product-health and operational reporting across uptime, incidents, user feedback, service levels, and ad hoc analysis to identify risks and support continuous improvement.

• Lead onboarding, education, and expert-level product support through webinars, training materials, user guidance, and knowledge-base resources for internal and external audiences.

• Partner across product, engineering, business, and support teams to enable launches, translate business context into executable work, and improve operational workflows.

• Automate manual work and strengthen operational processes while applying sound judgment to AI-generated outputs.

• Create and maintain product stories, workflows, standard operating procedures, and documentation using Jira, Confluence, VS Code, CRM platforms, ticketing systems, and product management tools.

What You’ll Bring

• Strong systems thinking, analytical problem-solving, business analysis, and process-optimization skills, with the ability to connect day-to-day execution to broader product and business outcomes.

• Strong technical troubleshooting and diagnostic skills, with a deep understanding of SaaS platforms and custom-built digital solutions, including their features, configurations, and operational dependencies.

• Knowledge of system design concepts, APIs, integrations, data pipelines, application ecosystems, Jira workflows, and the software development lifecycle.

• Ability to communicate complex technical information clearly, deliver customer-focused support, and build trusted relationships across product, engineering, business, and support teams.

• Ability to interpret business rules and apply accessibility, privacy, compliance, regulatory, content, disclosure, and recordkeeping standards with care.

• Ability to anticipate operational risks, propose practical solutions to complex product-support challenges, and use data and user feedback to improve product health and user satisfaction. 

• Strong time management, follow-through, and adaptability, with the ability to manage multiple priorities and a willingness to learn, automate, experiment, and improve established processes.

What you’ll get
When you go the distance for our clients, we go the distance for you. You’ll grow through mentoring, leadership programs and tuition reimbursement, and do work that matters at a firm managing $3T+ in AUM for millions of investors worldwide. We invest in your whole life too – with comprehensive wellness and mental health support, family-first benefits, competitive pay with performance and profitability bonuses and a company-funded retirement plan. And as a privately held firm built for the long term, we offer the opportunity and support to build a career that lasts.

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Southern California Base Salary Range: $111,920-$179,072

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Want to learn more? Visit careers.capitalgroup.com.

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