Director, Enterprise Applications Operations

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Director, Enterprise Applications Operations is responsible for executing the operational strategy for PVH's enterprise application landscape, ensuring resilient, secure, scalable and business-aligned operations across mission-critical enterprise platforms. The role coversenterprise applications including SAP and non-SAP platforms, driving operational excellence, service reliability, governance, innovation, AI-enabled operations, vendor performance and continual improvement.

This leader is accountable for transforming application operations from a reactive support organization into a proactive, data-driven operating model through standardized processes, automation, predictive monitoring, operational analytics and business-focused service excellence. The role partners closely with global technology and business leadership while focusing operationally on APAC enterprise application portfolio.

KEY ACCOUNTABILITIES

·       Execute the enterprise applications operations strategy aligned with business priorities.

·       Own operational health, resilience and availability across business-critical enterprise applications.

·       Responsible for application operations across enterprise platforms including SAP and other strategic technologies.

·       Establish standardized operating models, governance frameworks, KPIs and service review cadence.

·       Drive operational excellence initiatives that improve service quality, customer experience and operational maturity.

·       Champion AI, AIOps, automation and predictive operations capabilities to reduce manual effort and improve service reliability.

·       Partner with Architecture, Infrastructure, Basis, Security and Engineering teams to ensure end-to-end platform stability.

·       Provide oversight for managed service providers through governance, commercial oversight and performance management.

·       Lead Problem Management and drive permanent elimination of recurring operational issues.

·       Govern project-to-run transition, operational readiness, hypercare and release management.

·       Develop and execute operational readiness plans for peak business events including Double 11, Cyber Week and other critical retail periods.

·       Provide executive reporting, operational dashboards and actionable insights to senior leadership.

·       Act as the operational focal point for the APAC application portfolio while ensuring alignment with global standards.

·       Build a culture of accountability, innovation, collaboration and continuous improvement.

·       Develop talent, strengthen leadership capability and foster high-performing global teams.

QUALIFICATIONS & EXPERIENCE

·       15+ years of progressive experience in Enterprise Technology, IT Operations or Enterprise Application Services.

·       Extensive leadership experience managing complex application landscapes.

·       Strong functional understanding of enterprise ERP platforms including SAP S/4HANA, SAP FMS and collaboration with Basis, Integration and Infrastructure teams.

·       Demonstrated success leading strategic managed service providers and global operational governance.

·       Experience driving operational transformation, service excellence and executive stakeholder management.

·       Experience supporting business-critical operations and high-demand retail peak events.

CORE LEADERSHIP COMPETENCIES

Strategic Leadership • Operational Excellence • Enterprise Applications • Service Reliability • AI & Automation • Vendor Governance • Executive Communication • Business Partnership • Financial & Commercial Management • Business Continuity • Customer Focus • Team Leadership

SUCCESS PROFILE

·       Establish a proactive operating model.

·       Improve operational maturity through governance and measurable KPIs.

·       Increase adoption of automation and AI-enabled operations.

·       Strengthen vendor performance and accountability.

·       Improve service resilience and reduce recurring operational issues.

·       Ensure stable operations during major business events and transformation initiatives.

INTERNAL & EXTERNAL RELATIONSHIPS

Internal: Executive Technology Leadership, Business Leadership, Architecture, Infrastructure, Security, Engineering, Product Teams.
External: Strategic managed service providers, technology partners and software vendors.

ENVIRONMENT

Operates in a fast-paced working environment requiring executive leadership, sound judgement, strategic thinking and the ability to lead large-scale operational transformations while ensuring stable day-to-day business operations.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.