Customer Service Coordinator

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? 

At HemoCue, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

HemoCue is a leading provider of point-of-care diagnostic solutions, enabling healthcare practitioners across clinical settings and geographies to improve patient outcomes and clinical workflows. For more than four decades we’ve been advancing what’s possible at the point of care. HemoCue offers point-of-care testing for hemoglobin, glucose and HbA1c as well as total and differential white blood cell count.

Learn about the Danaher Business System which makes everything possible.

Customer Service Coordinator - temporary
 

Do you want to make a difference by developing and ensuring access to key lifesaving medical device products? All this in a global business who refuse to compromise when it comes to caring for people.

We are looking for a Customer Service Coordinator to join our great team at Customer Service department in Ängelholm. You will have a key role to make sure we deliver value for our customers. The role handles all demand, order, and logistics planning from HemoCue to our customers. This position is the back-office support for the HemoCue Sales Leaders. It requires to proactively engaging with sales leaders, distributors, and end customers to understand demand and deal status and recommending actions to increase customer satisfaction and to accelerate opportunities through the sales cycle. You will report to the Manager Customer Operations.

At HemoCue, our vision is to do things easier, to do things better, and to do them right.We offer you an exciting possibility to join our fantastic team creating tomorrow’s solutions for Point of Care testing making peoples life’s better.

In this role, you will have the opportunity to:

• Order and export document handling for assigned export markets & Swedish markets
• Provide support to responsible Sales Leader in specific markets/regions
• Order, billing, and credit handling for service as well as complaints
• Updating and administrating systems with current customer data
• Actively work with process improvements in Customer Operation

The essential requirements of the job include:

• Experience and/or education in export handling, freight forwarding and logistics
• Highly organized and ability to work independently
• Great communication skills, communicating both with internal and external contacts
• Act as a central figure in coordinating and managing the customer operation with a holistic view
• Fluent in Swedish and English

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.