- Salary
- $16 – $22
- Location
- Warroad, MN, US
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Job Overview
A Call Center Operator supports customers by interacting with them over the phone in order to ensure smooth transactions. You will answer customer questions and direct them to the appropriate department or manager when necessary, and you’ll use discernment when dealing with customer complaints.
Highlights of your role
- Answer, identify and redirect calls from the support services call center.
- Provide clerical support to department supervisors.
- Maintain phone logs and call center data base.
- Review and forward website contacts from customers
- Miscellaneous duties to ensure that a premier Marvin experience is attained with every customer contact.
- Warranty registration
- Provide backup support in other functional areas.
- Schedule: Monday - Friday
You're a good fit if you have (or if you can)
- Strong interpersonal skills: ability to analyze customer needs and respond quickly.
- Ability to work under pressure.
Also want to make sure you have
- Excellent verbal and written communication skills
- Ability to multi-task in an office setting
- Ability to clearly communicate with customers in a cheerful and optimistic manner.
- Clerical and computer skills
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].
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