Operations Specialist

Position Type: Full-Time | Remote
Working Hours: To be confirmed

About the Role

We are looking for an organized and proactive Operations Specialist to support day-to-day administrative and operational activities. This role is ideal for someone who can manage multiple priorities, keep processes organized, coordinate with different stakeholders, and identify practical ways to improve how the team works.

The successful candidate will be based in Kenya and will play an important role in keeping operations, documentation, vendor coordination, and internal processes running smoothly.

Key Responsibilities

Administrative & Operational Coordination

• Manage day-to-day administrative tasks and support smooth operational workflows.
• Coordinate tasks and follow up on outstanding items to ensure nothing falls through the cracks.
• Identify gaps in existing processes and implement practical solutions to improve efficiency.

Documentation & Record Management

• Maintain accurate, organized, and up-to-date records, files, and internal documentation.
• Ensure important information is easily accessible to the appropriate team members.

Cross-Team & Vendor Coordination

• Coordinate with colleagues across different departments to share updates, resolve blockers, and support ongoing tasks.
• Assist with vendor relationships, procurement, and logistical coordination as needed.

Process Improvement

• Identify repetitive tasks and operational inefficiencies.
• Recommend and support improvements that help create more efficient and reliable workflows.

Required Experience & Skills

• Proven experience in operations, administration, coordination, or a similar role.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills in English.
• Comfortable using digital tools for task management, communication, and file sharing, such as Google Workspace.
• Strong problem-solving skills and the ability to work independently.
• Must be based in Kenya and familiar with the local business and logistical environment.

Perfect Fit / Culture

• You take ownership of tasks and follow through without needing constant supervision.
• You communicate proactively and flag delays, changes, or issues early.
• You are a practical problem-solver who looks for solutions before escalating challenges.
• You are comfortable working independently and bringing structure to evolving or ambiguous situations.

Typical Day

Your day will focus on keeping administrative and operational tasks organized and moving forward. You may start by reviewing open requests and prioritizing urgent tasks, then coordinate with vendors, update internal trackers, organize documentation, or follow up with team members on pending items. You will also look for opportunities to improve existing processes and help ensure the team has the information and support needed to work efficiently.

Interview Process

1. AI Screening
2. Client Interview
3. Offer Stage

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