Customer Service Representative / General Administrative Assistant

Job Description

We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.

Primary Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Provide timely, accurate, and professional responses to customer questions and service requests
• Resolve customer concerns and complaints with a positive, solution-oriented approach
• Document customer interactions, service requests, and resolutions in internal systems
• Follow up with customers to ensure satisfaction and complete issue resolution
• Maintain and update customer records and databases to ensure accuracy
• Coordinate scheduling, appointments, and internal communications as needed
• Prepare and distribute routine correspondence and reports
• Support general office operations, including data entry, document management, and record-keeping
• Collaborate with internal teams to ensure customer needs are addressed efficiently
• Identify opportunities to improve customer service processes and workflow

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• 2–4 years of experience in customer service or client-facing support roles
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and professional demeanor

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration or a related field
• Experience using CRM systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting internal teams in an administrative capacity
• Demonstrated ability to build positive customer relationships
• Patient, professional, and customer-first mindset

EC-DAS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.