Assistant General Manager

Description

Job Summary

The Assistant General Manager is a key leadership position responsible for supporting the overall operation, performance, and guest experience of a Staybridge Suites hotel operating under IHG Hotels & Resorts brand standards.

This role works closely with the General Manager to ensure excellence in daily operations, financial performance, guest satisfaction, and associate development in a premium extended-stay environment.

Staybridge Suites is positioned as an upscale extended-stay brand, and this role requires a polished, hands-on hospitality leader capable of maintaining brand standards, driving service excellence, and supporting a high-performing, guest-focused culture.

The AGM is expected to maintain a strong on-property presence, lead by example, and independently manage operational areas as assigned.

Essential Duties and Responsibilities

Daily Hotel Operations Support

• Assist in overseeing all hotel departments including front office, housekeeping, breakfast, evening social (The Social), and maintenance.
• Maintain a visible presence throughout the hotel and actively engage with guests and associates.
• Act as Manager on Duty (MOD) as scheduled and assume full operational responsibility in the absence of the General Manager.
• Support execution of all Staybridge Suites brand standards and operational procedures.
• Conduct daily walkthroughs of guest rooms and public areas to ensure cleanliness, safety, and quality standards are met.
• Assist with resolution of guest concerns, with a focus on long-stay guest satisfaction and retention.

Guest Experience & Brand Standards

• Deliver a high-level, residential-style guest experience consistent with IHG Hotels & Resorts and Staybridge Suites brand expectations.
• Support monitoring and improvement of guest satisfaction scores and online reputation.
• Build rapport with extended-stay guests, corporate travelers, relocation guests, and long-term stays.
• Ensure consistency in service delivery across all guest touchpoints including suites, breakfast, and social areas.

Financial & Operational Support

• Assist in monitoring daily financial performance, including revenue, labor, and operational expenses.
• Support budget execution and monthly forecasting processes.
• Help ensure accurate billing, credit compliance, and proper handling of extended-stay accounts.
• Identify opportunities to improve operational efficiency and cost control.

Sales & Revenue Support

• Assist in maintaining relationships with key corporate accounts and long-term stay partners.
• Participate in property tours, client visits, and local business engagement activities.
• Support revenue strategies in collaboration with the General Manager and revenue management partners.

Leadership & Team Development

• Support recruitment, onboarding, and training of hotel associates in alignment with IHG Hotels & Resorts and Staybridge Suites standards.
• Provide coaching, feedback, and day-to-day leadership to departmental teams.
• Help reinforce accountability, service standards, and professional behavior across all departments.
• Support training efforts through IHG University and brand training systems.

Property Operations & Quality Assurance

• Assist in maintaining the physical condition of the hotel at an upscale Staybridge Suites standard.
• Support preventative maintenance programs and property inspections.
• Ensure guest suites, public areas, breakfast space, fitness center, and social areas meet brand quality expectations.
• Assist in maintaining safety, security, and compliance standards.

Compliance & Reporting

• Ensure compliance with IHG brand standards, operational SOPs, and company policies.
• Support preparation for brand audits and operational reviews.
• Assist in maintaining required documentation and reporting for hotel operations.
• Ensure adherence to all applicable federal, state, and local regulations.

Requirements

Qualifications

• 2–4+ years of hotel operations or supervisory leadership experience preferred
• Experience in extended-stay or upscale select-service hotels strongly preferred
• Strong understanding of front office and guest service operations
• Demonstrated ability to lead teams in a hands-on hospitality environment
• Strong communication, organization, and problem-solving skills
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
• Familiarity with IHG systems, standards, or brand operations preferred but not required

Work Environment

This role requires active, on-property involvement in daily hotel operations. The Assistant General Manager is expected to maintain a strong presence in guest areas and support all departments in delivering a high-quality, upscale extended-stay experience.

Equal Opportunity Statement

The employer is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.