Operations Manager - Mortgage

Directly and through staff, manage and coordinate the operational activities for assigned functional areas or regions. Ensures quality service and effective operations support for all assigned internal and external customers. Leads high-performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within areas of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units. 

Basic Qualifications  

• Bachelor’s degree, or equivalent work experience  

• Typically, Seven to Ten years of total experience in Operational Activities 

• Two to Three years of relevant experience in Operations Manager or Team Management role 

• Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams 

Preferred Skills/Experience  

• Thorough knowledge of operational functions, systems, procedures, various products and services supported by the assigned areas

• Experience in Mortgage, Loss Mitigation (Workout plan, Modification trial, Forbearance plan, Repayment agreement, Servicing transfer, Workout option evaluation), Banking Operations and Load Progress is required 

• Understanding of applicable Federal and State laws and regulations  

• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable  

• Good organizational, managerial and project management skills  

• Well-developed customer relations skills  

• Excellent interpersonal and verbal and written communication skills  

• Excellent supervisory and management skills  

• Ability to manage multiple tasks  

Work Mode: 5 Days in Office  
Shift Timing: 7:00 PM to 4:00 AM IST 
Location: Chennai