Hiring Company: 

Delicatessen Services Co., LLC

Overview:

Responsibilities & Specific Duties

Responsibilities
• Communication: Building working relationships and communicating effectively with key stakeholders, reviewing technical details, and conveying recommendations for enhancing business operations.
• Requirements Management: Gathering, documenting, analyzing, prioritizing, and agreeing on technical requirements from the start of the project and continuously controlling changes, scope, and documentation throughout the project lifecycle.
• Application Proficiency: Performing tasks independently and efficiently within a specific software solution and assisting QA technical testing and troubleshooting when necessary.
• Process Improvement: Evaluate and improve business processes to increase productivity or workflows through the deployment of key features, capabilities, and enhancements.




Specific Duties

• Testing Partnership: Collaborate with Software Engineers to define a comprehensive technical test strategy and plan that includes test design & execution, defect management, re-test, and regression testing.
• Systems Testing: Test, and debug high-quality code for web applications. Provide testing feedback to the engineers.
• Systems Analyst Role: Acts as liaison between technical developers and the business team(s) by conducting analysis (based upon business requirements), defining functional requirements and supporting go-live testing & deployments within assigned verticals.
• Process Flows: Evaluate, outline and document technical process flows and data flows using Visio or other similar tool(s).
• Technology & Data Utilization: Leverage technology for business solutions, focusing on continuous improvements and strategy to enhance information management. Adhere to corporate data policies using various components of data quality, data security and data governance.
• Operational & Process Efficiency: Identify testing automation opportunities and enhance processes for improved efficiency, utilizing reporting, analytics tools, and visual diagramming for optimization.
• Training Delivery & Implementation Methodology: Aid with formal End User Training and Change Management materials.
• All Other: Other duties and responsibilities may be added at the manager’s discretion.

Project Management Support
• Strategy & Execution: Participates in technical strategy discussions within assigned vertical and adheres to best practice methodologies and IT process (i.e. ITIL). Assists in technology roadmap covering 18-24 months (about 2 years) out.
• Project Assessment: Works with project managers to estimate technical level of effort based on project requirements.
• Team Alignment: Ensures project success by aligning team towards objectives and expected results.
• Documentation: Maintains technical project documentation within agreed timelines including overarching project technology topology, architecture diagrams, process flows, data flows etc.
• User Collaboration: Ability to explain technical concepts in non-technical terms with business stakeholders.
• Business Alignment: Works with business owners to understand their execution plans and impacts on IT development requirements.
• Change Management: Partners with project manager to define change requests, focusing on project constraints (schedule, resources, scope/quality) as needed.
• Agile Leadership: Familiar with Agile concepts, ceremonies, and activities.

Education and Experience
• Education: Bachelor’s degree in business administration, MIS, related field, or equivalent experience.
• Experience: Minimum of 3 years as a Systems Analyst or similar role
• Development Framework: Familiar with Agile (Kanban, Scrum Master, Product Owner) or Waterfall (PMP) certification(s); and project experience using Agile tools (JIRA, Confluence, etc.) or Waterfall is a plus.
• Microsoft Proficiency: Must be proficient with the full Microsoft Office Suite, Microsoft Project, Microsoft Visio, SmartDraw.

Soft skills
• Adaptability & Communication: Demonstrates ability to adjust to various situations and environments, and effectively convey and receive information.
• Critical Thinking & Leadership: Demonstrates ability to analyze and evaluate issues to form sound judgments, and guide, inspire, and organize individuals towards a common goal.
• Problem Solving, Professionalism, Teamwork & Time Management: Demonstrates the ability to identify, analyze, and find solutions to problems, maintain a professional demeanor and ethics, work collaboratively with others, and effectively manage one’s time and priorities.

Physical Demands & Work Environment
• Requires full-time onsite work in an office environment.
• Occasional travel may be required.
• This is primarily a first shift position but adjustments to shift start/end times may be required depending on future production support schedules.
• Availability of on-call during non-business hours is required.
• After-hours and weekend work is intermittently required for system troubleshooting, maintenance, and upgrades.

Job Description:

Location:

Sarasota, FL

Time Type:

Full time

Department:

Management Information Systems