Account Management Intern

**About Urban Connect**

At Urban Connect, we're rethinking the way companies move.

We build and operate a fully integrated mobility platform – from fully serviced shared corporate e-bikes and car fleets to our own smart parking and EV charging operating systems – all seamlessly connected through a single user application and admin portal. We work with some of Switzerland's largest companies and real estate operators, and we're growing fast.

We're looking for an exceptional Account Management Intern who wants to take the first step towards becoming an Account Manager – eager to build the skills hands-on with real enterprise customers.

## Tasks

**Your role**

You'll work directly alongside our Account Managers and the CCO, supporting the full customer lifecycle – from onboarding new enterprise clients through day-to-day relationship management to identifying growth opportunities. You'll be involved in real client work from week one: helping coordinate implementations, preparing customer reports, fulfilling client requests, and learning what it takes to keep enterprise customers happy and growing.

This is an internship for someone who genuinely enjoys working with people, wants to understand B2B customer relationships from the inside, and is excited about eventually owning a customer portfolio.

**Your tasks**

• Support the onboarding of new enterprise customers: help coordinate vehicle deliveries, app rollouts, and internal communication – working closely with our Operations team to ensure a smooth launch.
• Help Account Managers fulfil day-to-day client requirements: respond to requests, prepare materials, coordinate with internal teams (Operations, Tech, Support), and make sure nothing falls through the cracks.
• Prepare customer usage reports, analyse data, and help identify patterns – what's working well, where there's room for optimisation, and where upselling or expansion opportunities exist.
• Help maintain strong client knowledge across our customer portfolio: track key data points, usage patterns, contract details, and open requests.
• Support customer training sessions and, as you grow into the role, begin conducting parts of them yourself.
• Keep customers informed about new features, products, and platform capabilities – help position Urban Connect as a partner that keeps delivering more value.
• Maintain all customer activities and interactions in the CRM (HubSpot) – structured, complete, and up to date.
• Support the tracking of account management KPIs: customer satisfaction, usage trends, renewal timelines, and expansion metrics.
• Occasional other tasks include support at commercial events, customer live launches, and cross-department support where resources are most needed.

**In short:** you'll learn what it means to own a customer relationship – by doing the real work alongside experienced Account Managers.

## Requirements

**What you bring**

• You have completed higher education, ideally a bachelor's degree in business, economics, finance, marketing, engineering, or a related field. Master's degree and initial working experience is a strong plus.
• You're a people person – you genuinely enjoy working with customers and building relationships, you find it easy to speak to different levels of stakeholders.
• You're structured, detail-oriented, and reliable – when you own a task, it gets done.
• You're a strong communicator: clear writing, confident in conversations, comfortable with different stakeholders.
• You think analytically and are comfortable working with data, numbers, and usage reports.
• You're comfortable with digital tools and learn fast: CRM systems, PowerPoint, Excel, design softwares, and more.
• You take initiative and don't wait to be told what to do.
• You're excited about working in a fast-paced startup where things change quickly and your contribution is visible.
• Excellent German and English skills, both written and spoken.

**Nice to have**

• Previous internship or work experience in account management, customer success, sales, consulting, or similar roles.
• Experience with CRM tools, Figma/design tools, and excellent PowerPoint/Excel skills.
• Fluent in Swiss German, French, and/or Italian.

## Benefits

**Why Urban Connect?**

• Real responsibility from day one – your work matters and is visible.
• Direct exposure to enterprise customers and the full customer lifecycle.
• Work alongside experienced Account Managers and the CCO – learn how customer relationships work in a growing B2B company.
• A clear path: with strong collaboration, the internship can lead to a permanent position as an Account Manager.
• Monthly mobility budget to spend on any transport mode, free access to shared e-bikes, and attractive internal rates for shared premium e-cars.
• A modern office with plenty of space, outside terraces, barista-level coffee, and fresh fruits daily.
• A motivated, international team and an open company culture.

If you're ready to take the first step towards a career in account management, join our team for 6 months – we look forward to hearing from you!

Please submit your application directly via Join.