Customer Operations Executive

Role: Customer Operations Executive

About Company:

Hanhaa is an Internet-of-Things innovator and enabler of private high performance LTE and 5G wireless networks.

Hanhaa Supply Chain Solutions offer a range of tracking solutions aimed at the Supply Chain and Logistics industry. Our first integrated solution, ParceLive, is a real-time cargo tracking service that connects users to live information about the location, condition, and security of their assets regardless of their country, carrier or scale.

ParceLive is being deployed internationally by leading logistics vendors and channel partners and is now available directly to end-users wanting more control over the security of their cargo.

Job Brief:

We are looking for an ambitious and energetic Operations Executive to join our dynamic team to help us expand our clientele and build robust processes. You will be the face of the company and will have the dedication to create and apply effective processes, whilst also being the first point of contact for all inbound enquiries.

Your day-to-day tasks will be varied and exciting, you will liaise with Sales and Account Management teams to receive and fulfil orders to be sent out globally. Operating our state-of-the-art DMS system you will manage our fleet of ParceLive devices, ensuring they are all logged in our Warehouse Management System.

You will be stepping into a fast paced role where your creativity and determination will be valued and developed so that you can help shape the future of Hanhaa. The right candidate will be able to manage a budget and work closely with our Finance team to ensure supplier invoices are paid on time. Also, working closely with our team in Tallahassee, Florida and the Netherlands to monitor stock levels and orders in the USA.

In return, we will provide a competitive rewards package and ongoing support and development with good career progression opportunities.

This role is office-based in London, E1. Monday to Friday, 8 hours per day, hours negotiable.

Responsibilities:

• Fulfilling customer orders by operating our DMS system and liaising with multiple couriers to offer an efficient and cost effective service.
• Arrange and conduct business meetings with suppliers and stakeholders
• Promote the company’s products/services, addressing or predicting clients’ objectives
• Maintain detailed records of meetings, actions, orders, inventory, invoices etc.
• Develop a growth strategy focused both on operational efficiency and customer satisfaction
• Provide trustworthy feedback and customer support
• Build long-term relationships with new and existing customers
• Continued Professional Development
• Manage supplier onboarding and registration
• Record keeping and producing reports for both customers and internal purposes
• Assisting in a wide range of projects within the company
• General Office admin and sales admin tasks
• Shipping customers orders, dealing with returns and faulty devices
• Manning the customer support desk and filtering enquiries to the relevant team

Required:

• Highly motivated individual with the ability to work autonomously
• Desire to go above and beyond to bring the company success
• Proven working experience in operations
• Experience in booking international shipments and dealing with customs
• Proficiency in MS Office
• Proficiency in English
• Communication and customer service skills
• Ability to quickly build meaningful connections
• Time management and planning skills

Desirable:

• Knowledge of CRM software (e.g. Zoho)
• Experience in working with a Warehouse Management System
• Experience in customer support and support desk
• Experience in Dangerous Goods and Customs procedures is a strong advantage