Description

Branch Manager

About Us

Bogota Savings Bank has been a community-anchored financial institution since 1893. Originally established as Bogota Savings and Loan, we converted to a State Mutual Savings Bank in 1996 and later merged with Gibraltar Bank in 2021, expanding our footprint into Essex and Morris counties. We believe banking should be personal, local, and reliable. Our mission is to provide excellent customer service, affordable and efficient banking solutions, and superior product offerings to our customers across New Jersey. Whether it’s through our full-service branches, surcharge-free ATM network, or modern digital banking tools, we serve our communities with integrity, care, and responsiveness.

About the Role

The Branch Manager is responsible for the overall performance and day-to-day operations of the branch, including sales leadership, operational management, and staff oversight. This role ensures a high standard of customer service while driving the achievement of branch goals related to growth, efficiency, and compliance. The Branch Manager leads and develops branch staff, providing direction, coaching, and support to ensure strong individual and team performance. They oversee all aspects of branch operations, including service delivery, risk management, and regulatory compliance, while also serving as a key representative of the organization within the local community. The role plays an active part in business development, building, managing and strengthening customer relationships to support the continued success of the branch.

Additional Information

All Branch Managers have a “home branch” but may be asked to cover for any of our other branches at any time.

Key Responsibilities

• Oversee the daily operations and overall performance of the branch, ensuring adherence to policies, procedures, and regulatory requirements
• Lead, develop, and manage branch staff, including coaching, training, performance management, and succession planning
• Drive branch sales performance by promoting products and services, supporting relationship-building, and identifying opportunities for growth within the customer base and local community
• Ensure a consistently high level of customer service and resolve escalated customer concerns in a timely and professional manner
• Monitor branch activity to ensure efficient workflow, strong service delivery, and achievement of performance goals
• Review and approve transactions within established authority limits
• Ensure all branch security, control procedures, and compliance requirements (including BSA, CIP, and OFAC) are consistently followed
• Monitor customer activity and ensure proper documentation and regulatory reporting
• Prepare and review operational and performance reports, ensuring the branch operates within budget
• Communicate updates on policies, procedures, and products through regular staff meetings and ongoing team engagement
• Represent the bank within the local community, building relationships and supporting business development efforts
• Perform additional managerial and operational duties as needed

About the Candidate

Our ideal candidate is a confident and accountable leader who takes ownership of branch performance and leads by example. They set clear expectations, hold their team to a high standard, and create an environment focused on service, consistency, and results. They are comfortable making decisions, addressing challenges directly, and guiding their team through both day-to-day operations and changing priorities. With a strong understanding of both customer experience and branch operations, they balance service, sales, and compliance while keeping the branch running smoothly. They also build strong relationships within the branch and the surrounding community, using those connections to support business growth and strengthen the bank’s presence. They take a hands-on approach to leadership, staying engaged in branch activity while ensuring accountability, consistency and strong overall performance.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in finance, Accounting or Business Administration preferred
• 5+ years of experience in retail banking, or a customer-facing financial services environment
• Proven leadership experience with direct responsibility for managing staff performance, coaching, and driving team results
• Strong understanding of branch operations, policies, and regulatory requirements
• Demonstrated success in sales, customer relationship management, and business development
• Experience with community engagement, local outreach, or relationship-building within a market area
• Strong communication and interpersonal skills, with the ability to effectively engage customers, employees, and community partners
• Sound judgment and decision-making skills, particularly in handling customer and operational issues
• Ability to manage multiple priorities and drive performance in a fast-paced environment
• Familiarity with banking systems and standard office applications
• Knowledge of compliance requirements, including BSA, CIP, and OFAC, preferred

Benefits

• Health, Dental, Vision (85 - 90% Paid by the Employer Depending on Plan Selection)
• 401k w/ 3% Non elective contribution + up to an additional 6% Match
• AD&D, STD, LTD, GTL, Voluntary Life Insurance
• 13 Holidays, 15 Days of PTO

Core Competencies

Customer Focus - Building strong internal partnerships and delivering responsive, service-oriented technology support.

Ensures Accountability - Taking ownership of responsibilities, following through on commitments, and maintaining high standards for system reliability and security. 

Directs Work - Providing direction, delegating, and removing obstacles to get work done.

Develops Talent - Developing people to meet both their career goals and the organization’s goals.

Builds Networks - Effectively Building Formal and informal relationship networks inside and outside the organization.