Server

 

Duties/Responsibilities:

• Greet guests promptly and courteously, presenting menus and explaining daily specials.
• Take food and beverage orders accurately, offering recommendations when appropriate.
• Input orders into the POS system and ensure timely delivery from the kitchen and bar.
• Serve food and beverages according to resort standards, ensuring accuracy and presentation.
• Monitor guest satisfaction throughout the meal; anticipate additional needs and respond quickly.
• Pre-bus tables by removing empty plates and glasses; maintain a clean and organized dining area.
• Process payments accurately and handle cash, credit cards, and room charges in compliance with resort procedures.
• Communicate effectively with bartenders, hosts, and kitchen staff to ensure smooth service flow.
• Maintain knowledge of all menu items, ingredients, preparation methods, and beverage pairings.
• Perform opening and closing side work, including restocking, polishing silverware, and cleaning service areas.
• Assist in maintaining cleanliness and organization of all service stations, dining areas, and POS terminals.
• Address and resolve guest concerns promptly and professionally, escalating to management when necessary.
• Adhere to all food safety, hygiene, and resort service standards.
• Attend all required staff and pre-shift meetings.
• Provide support to team members and assist in other duties as directed by management.

• Essential Traits:

• Friendly, professional, and engaging demeanor.
• Strong communication and active listening skills.
• Commitment to providing superior guest service and satisfaction.
• Dependable and punctual; demonstrates flexibility with scheduling.
• Ability to multitask efficiently in a fast-paced environment.
• Excellent personal presentation and attention to detail.

Key Results Indicators:

• High guest satisfaction scores and positive feedback on service quality.
• Strong sales performance through suggestive selling and menu knowledge.
• Positive and cooperative working relationships with peers and management.
• Clean, organized, and well-maintained work and dining areas.
• Consistent attendance and reliability.

Specific Technical / General:

• High school diploma or equivalent required; hospitality or service training preferred.
• Minimum 2 years of previous serving experience in a restaurant, resort, or similar environment.
• Ability to read, write, and communicate effectively in English; proficiency in additional languages is an asset.
• Basic math skills and POS system experience.
• Excellent knowledge of food, wine, and beverage service.
• Ability to lift and carry up to 50 pounds, stand for long periods, and perform repetitive motions.
• Ability to work evenings, weekends, and holidays as required.