CSR - Financial Coordinator

About us:  

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.  

As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help.  

Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.  

Field Financial Coordinator – Overview

• Review invoices, patient records, and related documentation to help identify missed charges, duplicate charges, overcharges, and billing discrepancies.
• Assist with charge capture review for inpatient and outpatient emergency cases.
• Help verify that services performed, products dispensed, diagnostics, treatments, and supporting documentation are accurately reflected in the patient record and billing record.
• Assist in resolving billing discrepancies by partnering with doctors, technicians, Client Service Representatives, and hospital leadership.
• Support aged receivables and outstanding invoice follow-up in accordance with hospital procedures and approved client communication practices.
• Assist with client account corrections, approved refunds, credits, and other billing adjustments as directed.
• Maintain accurate and timely documentation of financial communications, account activity, and follow-up efforts.
• Support end-of-day, end-of-month, and other assigned financial reconciliation or administrative tasks.
• Utilize hospital systems and approved payment/financing platforms, including but not limited to Cornerstone, CareCredit, Scratchpay, Clover, and other tools as assigned.

Client Service and Operational Support

• Perform Client Service Representative duties, including client check-in, check-out, answering phones, processing payments, and assisting clients at the front desk.
• Assist clients with understanding balances due, approved payment options, and financial processes in a professional and compassionate manner.
• Serve as a liaison between clients and the medical team regarding financial questions, account follow-up, and payment-related concerns.
• Communicate clearly and professionally with clients and team members in a fast-paced emergency veterinary environment.

Expectations

The employee is expected to:

• Maintain a positive, professional, and team-oriented approach when working with clients, hospital leadership, and staff.
• Perform these responsibilities accurately, professionally, and in accordance with company policy.
• Maintain confidentiality of client, patient, hospital, and financial information.
• Follow all established procedures related to billing, refunds, credits, collections, documentation, and client communication.
• Work collaboratively with hospital leadership and staff to support client service, revenue accuracy, and operational effectiveness.
• Perform other related duties as assigned consistent with business needs.
• The duties listed reflect the primary responsibilities associated with this role.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.