Patient Care Coordinator/ Harborview Otolaryngology Clinic

• 100% FTE, Days

• Mondays-Fridays

• On-site/No Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

DEPARTMENT DESCRIPTION

Located at Harborview Medical Center, our specialty clinic assesses and treats patients with routine and complex disorders, conditions and cancers of the ear, nose, throat and related structures of the head and neck. 

Our highly-trained surgeons, speech pathologists, nurses and support staff work hard to provide each patient with individualized treatment and information to support the healthiest outcome possible.

We also provide diagnosis and treatment for voice and swallowing conditions, sleep surgery, and complete audiology services, including diagnostic hearing evaluations and advanced hearing aid technology.

PRIMARY RESPONSIBILITIES

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set

• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

• Manage and resolve a high volume of phone inquiries and messages

• Review appointment follow-up requirements and expectations with patients Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

• Building provider schedules

• Serve as a primary program contact to other departments, patients, providers outside facilities

• Other assigned duties

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty
  OR

• An equivalent of education/experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine.  It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County.  It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. 

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.