Relief Wellbeing Worker

Application Deadline: 2 August 2026

Department: Operations

Employment Type: Zero Hours

Location: Southwark Community Sanctuary

Reporting To: Charlotte Hardick

Compensation: £25463.28 per annum (basic salary) plus £3630.0 per annum (geographical allowance)

Description

• Stabilise
• Regain control
• Connect with appropriate local or community-based services

• Professionalism
• Empathy
• Sound judgement

Key Responsibilities

• Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
• Use trauma-informed and de-escalation techniques to promote calm and safety.
• Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
• Offer signposting and onward referrals to community mental health, housing, financial or social support services.
• Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
• Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.

Skills, Knowledge & Expertise

• • Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
  • Minimum of GCSE or Level II qualification in English, or equivalent
  • Basic competence in the use of email and word processing software
  • Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
  • Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
  • Able to establish and maintain a safe environment
  • Willing and able to undertake domestic tasks with, and for, service users as necessary
  • Demonstrate problem-solving skills relating to welfare benefits, education and relationships
  • Open to - and willing to participate in - formal and informal job-related learning
  • Willing and able to collaborate with colleagues and other organisations
  • Able to use email and computerised systems for service user records and reports
  • Able to travel; have access to car/public transport
  • Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
• • Lived experience of mental distress
  • NVQ Level II in Health and Social Care, or equivalent
• 
  

Job Benefits

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent