Treasury Operations Specialist (Fiscal Specialist 3)

This recruitment is to fill a 35-hour per week Term-Limited Temporary position that is anticipated to end in May 2028. If filled by a King County employee who has passed their initial probation, it will be a Special Duty Assignment.

King County’s Finance and Business Operations Division, Treasury Section, is seeking a Treasury Operations Specialist. 

We are looking for a candidate with strong interpersonal skills, exceptional attention to accuracy and detail, and a genuine interest in developing subject matter expertise across multiple treasury functions. The role requires effective use of systems, tools, and analytical thinking to resolve complex payment and account issues. The ideal candidate manages time well, works independently and collaboratively, and maintains focus on daily priorities. This position also involves periodic direct interaction with the public, requiring professionalism, empathy, and respect.

Scope of Job Duties

• Statute and Procedures: Apply Washington state law (RCWs), King County Code, and internal procedures to evaluate property tax accounts and ensure decisions for processing payment, refunds and responses to various tax matters are compliant with state statues.
• Systems and Processes: Use tax administration systems and tools proficiently; understand end-to-end processes to strengthen analytical and troubleshooting skills.
• Account Triage: Identify and resolve account and payment irregularities through analysis, research, and strong system knowledge.
• Customer Service: Shift to customer-facing tasks as needed, responding to taxpayer inquiries with professionalism and respect.
• Financial Tools and Tracking: Use systems to process data interfaces, refunds, payment adjustments, and fund movements; maintain accurate spreadsheets.
• Communications: Handle inquiries and communications requiring independent judgment; address questions related to payments, billing, and collections.
• Documentation: Draft correspondence; prepare statements and notices; maintain records and reports in compliance with procedures and state law.
• Team Collaboration: Actively engage with team members and collaborate with cross-departmental partners to resolve complex tax issues to support customers in a timely manner.
• Customer Interaction: Provide clear, courteous information, even in challenging situations; accurately explain account details and taxpayer issues.
• Active Listening: Understand customer needs, gather and analyze information, and provide clear direction and solutions.
• Flexibility: Cross-train as assigned; work independently or in teams; work remotely or onsite as needed.
• Other duties as assigned.

Minimum Qualifications:

• Apply practical knowledge of Treasury’s property tax system and related applications.
• Execute effective account triage by analyzing, deconstructing, and resolving complex tax account issues.
• Demonstrate precise attention to detail, manage time efficiently, and organize multiple priorities while addressing customer needs.
• Adapt quickly to shifting priorities, juggle multiple projects, meet tight deadlines, and deliver high-quality work consistently.
• Use Microsoft Office tools proficiently, including Excel, Word, Outlook, Teams, and SharePoint.
• Communicate clearly, collaborate effectively, write professionally, and provide excellent customer service.
• Perform front-line customer service or billing and collections work with confidence.
• Engage respectfully and effectively with individuals from diverse backgrounds.
• Work remotely or onsite as required to meet operational needs.

Preferred Qualifications

• Experience with LEAN processes and principles
• Knowledge of governmental treasury operations.

The Treasury Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

Position Information:

• Work Site Details: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. Please reach out for additional details at the contact below.
• Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Work Schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a  35-hour workweek; normally 8:30 a.m. - 4:30 p.m. Monday through Friday. 
• Union Representation: This position is Teamsters 117 represented.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work in our department's hybrid environment. Employees will be provided with a county-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work. Employees will need to be available and responsive during scheduled work hours and follow FBOD’s hybrid/remote guidelines that include on-camera participation during virtual video meetings. 

The Application/Selection Process: The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification including Term-Limited Temporary, Special Duty Assignment, Short-Term-Temporary and Career Service vacancies. We highly recommend that you provide a resume. A cover letter addressing how you meet the minimum qualifications and why you are interested in this position is encouraged as well.

The selection process consists of different phases:  screening interview, virtual interview, and if successful, pre-hire reference checking. For some positions, additional phases may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply.

Each phase is set for a specific day. Different times will be available for those days only. Please reach out to the contact below to confirm dates. Rescheduling interviews may not be possible and may remove you from consideration if unavailable. 

 Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.

If you have any questions or concerns while applying, please contact: Michael Castro, Recruiter Email: [email protected]

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.